Side Moon Palace

"We visited moon palace for a week in July having previously visited last year and had an excellent experience. There were so many positives during our holiday, the rooms are very clean, the pool area is kept spotless, the bar, restaurant, reception and cleaning staff work very hard and are always pleasant, our rep Mehmet was informative and very friendly and the entertainment was good even though the entertainment staff are on stage for about 20 minutes introducing the acts and making sure every member of the audience put their hands up and the over use of strobe lights throughout every act felt distracting as did the entertainment staff coming back on at the end of the show to ensure everyone clapped and put their hands in the air again, I do not remember the entertainment staff being so overbearing last year. There were some more negatives. The entertainment staff were mostly pleasant other than one woman named Fadila whose approach was abrasive and bossy when telling us to do activities “now” and asking us “why not?!” when we did not want to participate. Last year the food was very good, they had themed nights each evening but this year there were no themes, the food was very much the same each evening and lacked variety and choice. The staff did accommodate our request of a low floor room but with a far smaller balcony than we had previously which was positioned very close to the terrace where people would be having drinks. We could therefore not sit on the balcony without sitting directly next to someone’s table. The fridges in the room were stocked with cheaper alternatives than last year, the music is on continually though out the day which is very loud at the pool, at lunch times they have pool games, the entertainment man is very loud, the music blares and you cannot have a conversation if you choose to eat at the pool bar. There were many adult games throughout the week which were fun although children were repeatedly told to leave the pool when these games were happening which did not always seem necessary in such a big pool. Our bathroom had a bad smell, this was corrected efficiently with staff changing a shower filter but the bathroom door handle then fell off which was fixed and then our bathroom would not drain and became flooded after showers. These incidents felt like minor inconveniences but did occur often. Overall we had a good family holiday but it was disappointing to see standards have dropped since last year and after spending thousands of pounds this year and last year on a large group of people I doubt we would come back next year."

"Great experience!👍🏼 The rooms are very clean and got good housekeeping! The food and drinks are good just like te swimmingpool! The waterslides are really fun!"

"PROS ​Clean & Modern Rooms: The rooms are modern, nicely furnished, and clean. Since it's a newer hotel, there is really nothing to complain about regarding room cleanliness. ​Great Room A/C: Unlike the rest of the hotel, the air conditioning inside the guest rooms works perfectly. ​High-Quality Spa: The spa area is at a very good level. The masseuses are professional—I tried several treatments and was very satisfied. ​CONS ​Non-Existent Customer Service ("Yeti Staff"): If you need any assistance—whether it's getting an extra key card, setting up a sunbed by the pool, or making a restaurant reservation—just forget about it. They will either fail to resolve the issue, completely ignore you, or worst of all, you won't even find any staff around. They are like Yeti: people talk about them, but nobody ever sees them. ​Severely Understaffed & Chaotic Management: The hotel is simply not prepared for such a huge number of guests (1000+). Staffing levels are completely inadequate—there should be at least three times as many employees to manage the crowds. Management priorities are absurd: at breakfast, waiters were busy fussing over their boss who came down to eat, completely ignoring all the guests at neighboring tables. ​The Bar & Drink Nightmare: ​Only one pool bar and one indoor bar are available during the day. ​In the evening, drinks are served ONLY at the Lobby Bar. Waiting in line takes at least 30 minutes if you're lucky. Having a single drink station for over 1,000 guests is an absolute joke. Save your holiday time and walk 300 meters to a local store outside the hotel instead. ​Frustrating Snack Hours & Long Food Gaps: ​Ice cream is served at the pool for only one hour after 16:00. Lines start forming 30 minutes beforehand and stay 30 minutes long until it closes. The waffle queue is even longer, so we didn't even bother trying them. ​Food Gaps: The breaks between meal times are far too long. If you miss a specific dining slot, there is nowhere to get food, and you will simply go hungry. ​Closed Disco: There is supposedly a nightclub/disco on site, but even during the peak of the summer season, it was completely closed. ​Daily Sunbed War: There is a constant struggle for sun loungers and umbrellas. If you want a place in the shade, prepare to get up by 7:30 AM at the very latest. ​A La Carte Restaurants Are Unreachable: ​The Turkish restaurant opens only once a week (Sunday). Since we arrived on a Sunday and left on a Sunday morning, we had zero chance to book it. ​The Italian restaurant opens twice a week and requires a booking at least one week in advance. As a result, it is virtually impossible to eat anywhere other than the main buffet. ​Main Buffet Dining Experience: ​Food: Monotonous with a very limited selection of substantial main courses. Anything cooked fresh means standing in another 15-minute line. ​Timing matters: If you arrive right at 18:30, you get full choices. By 20:00, the restaurant turns into a chaotic battlefield: uncleared tables, no free seats, sweltering heat, and picked-over food. ​Service: Don't expect a waiter to come up and offer a drink—you have to chase them down yourself. ​Sweltering Heat in Public Areas: While room A/C is great, the air conditioning in the lobby, hotel hallways, and main restaurant is completely inadequate. It feels like a furnace inside. ​VERDICT ​The physical foundation of the hotel (rooms & spa) is good, but operational management is a total disaster. You will spend half your vacation standing in line for drinks, food, and ice cream, or fighting for sunbeds. ​This is definitely NOT a 5-star experience, and it certainly isn't true All-Inclusive. Unless management drastically increases staff levels, opens more bars, and fixes the service standard, I cannot recommend staying here."