"Seaden
Just come back from 8 nights at Seaden Quality Resort & Spa, after changing our Tenerife holiday last minute, based on trip advisor reviews, plus watching numerous YouTube videos on the Seaden resort.
I am writing this review to make potential UK guests very aware of what’s ahead of them, should they choose to book here.
We booked through Jet2, and I’ve got to say that Jet2 need to take a very long hard look at themselves and be alot more transparent than they are about how this hotel is very German orientated, with as high as 98% being German.
For us, this hotel should not even be on Jet2’s choice list as EVERYTHING at the hotel is German 1st, so they should at least tell UK guests this as it will definitely affect your holiday in one way or another.
First and foremost, this isn’t a 5 Star hotel, but a 4 star, and the reasons below are why we feel this way.
1 - Family room - We booked a family room on level 2, and I actually emailed the hotel to ask for a quiet area before travelling after reading other reviews on here.
However, it became quickly apparent that this wasn’t the case, as they put us above the lobby bar area, meaning that from around 6am onwards we could hear chairs being dragged around by the cleaners from the previous night.
We could also clearly hear guests in both next door rooms talking (in German obviously) and their TV being on. This obviously wasn’t their fault, but shows how thin the walls are, which many on here have alluded too already. These 2 factors meant our sleep was interrupted every night through noise, which isn’t what you should have to put up with in a true 5 star hotel as the rooms.
2 - Food - although the food is plentiful, I wouldn’t say the quality is high quality, with the breakfasts having no UK orientated options, certainly no bacon, sausages or hash browns like most other resorts we’ve been too. Yes, plenty of fruit , but lots of cold meats, salads and food that are catered for Germans and other European guests.
For main meals, the meats, including steaks were not very good quality, and often over cooked as chewy, with the lamb also having little meat on. Again, very continental and German oriented options for both breakfast and evening meals.
We did book the International restaurant one night, which was painful experience and a waste of time, as the food was a cold as the welcome from the manager there. He did make sure the German guests were happy though, as he joked and giggled with them, whilst treating us with sheer distain, often speaking under his breath whilst serving us. He was a disgrace and shouldn’t even work in hospitality.
3 - Pool & sea area - beware, you’ve got to get up early to get a sun bed, and this shouldn’t happen at a 5 star hotel, as there aren’t enough beds for the amount of guests that are there. There is only one pool, so again, is that truly a 5 star hotel? Yes, you can go to the beach, but the water is murky due to speed boat next to the beds area, which means you can’t see the jagged rocks and fall over, so we only went once.
4 - Staff - although we did meet and engage with some very helpful and decent employees, most customer facing employees are quite cold, and it is VERY apparent that they prefer German guests as they will ignore you, and then speak to you in German as many have limited English. The swim up bar attracts groups of Germans, so the bar staff there cater for them before anyone else. It often felt like they were doing us a favour by serving us.
Tips - It seems pretty clear that German guests tip the staff quite regularly from the moment they arrive, and that is the staff culture now, hence the German guests receiving a better service. Again, this should never be the case with hospitality in a 5 star hotel. We did tip when we felt like we received a good service, but not for the sake of getting their attention, but as I say, this is now the expectation of most of the customer facing staff. There was a couple of bar men in the lobby bar and restaurant that were very pleasant, even pro English, but it should NOT be this way!
Football on TV - Man City were playing Crystal Palace on the Friday night we were there, the same time Bayern were on, so guess which match both TV’s had on in the lobby bar…. Yep!
*See above about the manager in the International restaurant, a disgrace*
5 - WIFI - absolutely shocking, both in the room and around the pool area. Not even a 2 star service as dropped off from the bedroom to the toilet.
6 - Entertainment team - in the day, it is massively German oriented, including language spoken and the terrible banging music they play (like apres ski resort in Austria), and I love all types of music, including dance and trance, so I’m by no mean a prude. The night time entertainment was better, but again German first in everything….
7 - Lifts - although there are 6 lifts, they’re all in one place which became so annoying as you’d end up going up and down to floors you’d hadn’t requested. We ended up using the stairs, which aren’t clearly sign posted (more like a tradesman’s entrance), as we were only floor 2, but ground floor to the lobby area on floor 3 was annoying.
So there’s our review, absolutely gutted that we switched our holiday and Jet2 don’t make you aware of this hotel being so German. This SHOULD not be the case in 2026!"
