"We (family of 3) stayed here at the beginning of July. While the hotel has good facilities and plenty of potential, it fell short in several key areas, particularly for an establishment supposedly carrying a 5-star rating
Reception
We arrived just after midnight and had to wait around 20mins to be spoken to. I appreciate that there is a lower staffing level at this time but this didn't set a good tone to the start of our holiday.
On another occasion I had a query about getting some euros - there are cash machines nearby the hotel but they all charge 9.99% commission. It turns out there is no facility to exchange euros in the hotel, which is disappointing for a 5 star hotel. But when I asked if there was any other facility nearby to exchange euros without such a high commission rate I was met with only a shrug of the shoulders. Not at all helpful.
I did have a more positive experience at reception when I was trying to sort out wristbands for the slides (see below). The person I dealt with at this time was an older gentleman (I didn't get his name) and he was very helpful.
Water Slides & Pools
The pools and slides are a major positive. The main pool is large, well-configured around corners, and a consistent 1.4m deep—ideal for older kids confident in the water.
An issue, relating to other guests, is that groups quite regularly congregate at access steps. This can make it awkward to access / exit the pool unless jumping in or climbing out.
The slide setup is excellent: three racing slides, three fast slides, and three tube slides (including the Cobra). The Space Hole slide was closed during our visit.
I witnessed some arguments at the tube slides as there is a limited number of tubes. At times there is a staff member managing this, I.e. taking tubes from people who have just used them and making sure people waiting get a turn; however when staff members are not fulfilling this role (not enough staff available?) some people hog the tubes resulting in "disagreements". I get some kids might not understand sharing but grown adults should really know better.
There is a strict 1.2m height limit on all slides and a minimum age of 10 for the Cobra. This is only stated on a sign right at the slide entrance and is managed via wristband colours. A grey band is needed to ride the height restricted slides, and orand for the age restricted (cobra). I witnessed a significant number of children with blue bands walking back down the stairs in tears having been refused access to the slides.
Our 7-year-old son was given a blue band at check-in with no explanation as to what this meant, only to be turned away at the slides. We had to go back to reception, get him measured, and sign a liability waiver to get the grey band he needed. If your child is tall enough, sort this out on day one to avoid unnecessary disappointment.
Main Restaurant & Dining
The main buffet restaurant was highly inefficient and overall the weakest part of the experience.
Staffing: The restaurant is incredibly busy, and there simply isn't enough staff in the seating area to cope. While there were physical tables available, most were left piled with dirty plates and glasses from previous guests. Finding a cleared table was a daily struggle.
Service: Ordering drinks at mealtimes was completely hit-and-miss. We frequently sat halfway through a meal before anyone took an order; on one occasion, I had to ask three separate staff members just for a glass of water.
Food Quality: The food quality is not up to a 5-star standard. It is highly repetitive, relying heavily on cheaper cuts of fatty meat, chips, nuggets, and basic stews. Sometimes steak or lamb is available but it is overcooked and hence dry / chewy. The evening fish options were consistently bony and carried a very strong odor. Prawns are available on one night per week, but these are generally overcooked.
On the plus side, the salad and fruit selections were fresh.
Allergens: There is a distinct lack of allergen labeling. Several dishes contained nuts that were entirely unlisted in the basic descriptions.
Logistics: The buffet environment is chaotic. Pushing, queue-cutting, and unsupervised young children running into your path make retrieving food a frustrating experience.
The daytime snack bars (Amphi bar, beach bar) offer much better quality. The menu is smaller and the hours are limited, but the fresh doner, pizzas, and Gozleme (Turkish flatbread) were excellent.
Bottled water is also readily available at all of the bars.
Other Guests
There are guests of various backgrounds and nationalities at this hotel. Whilst most are fine, a number of guests were rude and fairly obnoxious, pushing into queues in the dining area and bars, barging past if you're in their way etc. I even had one person being fairly passive aggressive (walking behind and in contact with me) as I had the audacity to enter a lift before him without letting him push his way in. This isn't the hotel's fault per se, but it does affect the overall experience.
Rooms
We booked a Superior Room (the base tier) and found it very spacious for three people. The layout is good, featuring a large bathroom with a separate toilet area. The monsoon shower worked perfectly with no issues regarding water pressure or temperature.
There is a mini bar in the room that has soft drinks, water, beer etc. These are all included in the AI and are replenished daily.
The decor is looking slightly tired and could use a freshen up, but otherwise the room was sound.
Kids Club & Activities
The hotel website claims to offer tiered kids clubs by age (Mini, Maxi, etc.), but Guest Relations seemed entirely unaware of the "Maxi" club when asked. The activities on offer were strictly geared toward very young children (face/stone painting).
Outside of the pools and slides, there is very little for older kids or young teens to do. Daytime activities like darts and archery are strictly 16+. They ran a pool foam party one day which was excellent, though shorter kids will struggle with the 1.4m depth.
Also note that the beach pier has a sign explicitly restricting access to ages 12 and over, so we couldn't use it.
There is an outside football pitch which is open 0700 - 2000. The activity team stops at 1700, so if you want to play football after this time and don't have your own ball then you need to hope someone who does will arrive.
Entertainment & Extras
Luna Park: The fairground rides are advertised as open 15:00–17:00 and 19:00–21:30. However, during the afternoon slot, only the bumper cars and trampolines were running. The evening slot had almost everything open. Most rides are for kids 7+, with 2 rides plus trampolines suitable for 3+.
Some of the music played, particularly during the evening session, isn't suitable for kids - Eminem, Rihanna etc. but not the clean versions.
Game Zone: The arcade downstairs is not part of the all-inclusive package. It costs €10 for 7 tokens, with most games costing 1 or 2 tokens per play.
Bars: The bars themselves are good and well-stocked, though the outdoor areas get very crowded during peak times. Staffing at these bars is generally good.
Evening Entertainment: We didn't attend the evening entertainment, as my son wanted to watch World Cup football instead, so can't comment on the offering
Verdict
The infrastructure and facilities here are good and hence the hotel has a massive amount of potential, but the operational management / staffing / communication and some other guests behaviour lets it down. Having stayed at lower-starred hotels in the Antalya region that offered vastly superior food and service for a lower price, Royal Seginus does not deliver a true 5-star experience.
Overall I would not return to this hotel based on this experience, and would look at other options in the Lara Beach area."
