Sensitive Premium Resort & Spa

"When we arrived after setting off from England at 8am and not getting to resort till 10pm we were told there was no food the hotel is in the middle of nowhere so no option to go out and eat Even a plate of bread and cheese would have been good but nothing The food in general is rubbish cold and repetitive The rooms are clean a d hotel is clean as well the dining staff can be rude at times"

"Honestly we had such an enjoyable stay. We were party of five with my mum joining us. The hotel was spotless, very imposing in the public areas and nice modern design in the rooms. The animation team was a special highlight as we often got the one-on-one attention and enjoyed some aqua classes just for me and my mum. Hammam and massage packages are not to be missed, they were very satisfying. Restaurant was great and getting food almost at any point was easy. The beach shuttles were going every ten minutes, beach bar was just renovated and we thoroughly enjoyed a couple of days on the beach. I would rate entertainment as three stars but we were coming in the end of April so not in full swing obviously and yet we still had a blast at the discos and some incredible shows. The only thing we would improve would be lunch boxes on the transfer day, and I would suggest uniform towels across the board . However everything else felt like truly inspiring experience, very relaxing and welcoming."

"We stayed for 7 nights at the Sensitive Premium Resort & Spa in August/September 2025 as a group of 13 (four families). N.B. This is a 8 month late review. Arrival & Check-in Our flight with Sun Express was smooth and the transfer was punctual and professional. Unfortunately, our welcome at the hotel was disappointing. We were greeted at 1 a.m. by a visibly frustrated male receptionist who rushed us through check-in. Two families were given temporary rooms and told to change the next day, which meant we spent most of the following morning sorting out room allocations. Despite requesting rooms in the same block, we were placed at opposite ends of the hotel. Food & Dining The food quality was decent but repetitive with little variety. Many dishes were not labeled clearly, and as a vegetarian I had an unpleasant experience finding chicken in a “vegetarian” dish. While staff apologized, it was explained away as another guest using the wrong spoon. This was frustrating and concerning. For vegetarians, options are very limited and cross-contamination is an issue (e.g., bread/toast area shared with meat items). Also, basic requests like baked beans for breakfast were only honored twice in our entire stay. Booking the à la carte restaurant was stressful. I queued for an hour to secure a table for 13, only to be told by the guest relations manager (Yasgul) that it was “impossible.” Her communication was unprofessional and rude, though eventually, after much insistence, we were accommodated. Staff & Service Not all staff were the same. Special mention goes to: Semhah (guest relations), who was kind and helpful and professional. The daytime receptionist (tall young man) very respectful and understanding. Huseyin in the kitchen always tried to help and find alternative recommendations. The hardworking team clearing tables were prompt and clearly focused on their work. On the other hand, language barriers were a frequent issue. Some staff gave wrong information simply because they couldn’t understand English, for example, I was told bathrobes were “not available,” only to find out on the last night of our stay that they could have been requested. Extras & Tours The hotel photo service is expensive (€10 per photo). Make sure to negotiate beforehand, as costs can easily add up. We also booked a tour via Isak and Murat (both polite and helpful), but our driver rushed through the itinerary, cutting the trip short. Please note the tour bookings done by the above are independent of the hotel even though they will be sat in the hotel lobby. Spa The hammam and massage were the highlight of our trip—excellent and highly recommended. Overall This is not a “premium” hotel, despite its name. We didn’t expect luxury, but basic hospitality, such as a friendly check-in, better food variety, and respectful guest service was lacking. The spa was wonderful, but overall the hotel has a lot to improve, especially in staff training, guest services, and communication."