Sensitive Premium Resort & Spa

"Absolutely nothing going on no entertainment food was old same stuff brought out day after day we were ill staff are extremely rude they put us in a room with the cooker extractor outside our balcony we closed the door every day we couldn't use it and when the cleaner came each day the room was still filthy only changed bedding and towels we had to go and get are own toilet roll each day the cleaner left the balcony door open room was full of smoke all out clothes stunk like barbecue when I asked to be moved they refused no entertainment terrible food rude staff stay well away from this hotel worst ive ever stayed at in my 45 years traveling i would never go back"

"This was honestly the worst holiday I’ve ever had. From the moment we arrived, everything went wrong. The room was filthy — dust on the furniture, stains on the bedding, and a bathroom that clearly hadn’t been cleaned properly. The food was terrible and even had flies in it. When we tried to complain, the customer relations manager was incredibly rude and disrespectful, making us feel like an inconvenience. We asked to speak to the hotel manager four different times and were told we were not allowed, which was shocking and completely unprofessional. The only bright spot in the entire stay was Ahmet at reception — he was polite, kind, and genuinely tried his best to help despite everything else being a disaster. He’s the only reason we didn’t leave sooner. I never write reviews, but this experience was so bad I felt I had to warn others. The lack of cleanliness, the poor food hygiene, and the complete disregard for guest concerns made it one of the most stressful trips I’ve ever taken. This hotel needs serious management changes and staff training. Avoid this place at all costs — it’s not worth your time, money, or sanity."

"Hotel was not 5 stars at all, rooms were dirty, dusty, mould in bathroom, and limescale. Staff in the reception were rude and the lady who is the “customer service” swearing. Bed sheets had holes in them, the cleaners broke a table and left it in the room for me to carry out (bare in mind these tables aren’t light, and I had my 1 year old daughter with me so also a hazard), remote was dusty, tea station was dusty, beds were dusty, bin was dirty. The food wasn’t great i did eat out due to this, and there was hygiene issues such as flies on the food. I did make multiple complaints about the food and room cleanliness to the lobby staff and wasn’t even given an apology - asked to speak to a manager multiple times to be told I couldn’t. Unfortunately the holiday didn’t live up to my expectations of a “5 star hotel” and I left feeling disappointed, would avoid this place all together. Only positive about this hotel is the entertainment staff who were absolutely amazing."