Regnum The Crown

"We come to Regnum hotel very often for a family trip, but the best service is in Lotus restaurant thanks to Oktay. When we came here with my family, he has from the very beginning been very friendly and nice. The food here is amazing, especially smoothies."

"We are staying in this hotel during November and especially liked restaurant lotus with its healthy and delicious food and many options.We faced a very very nice and friendly service from Oktay who is working there thanks so much to him for this good experience"

"The worst service we've encountered at a so called top resort. Our first impressions were great, the rooms were the best I have ever stayed in and the hotel is fantastic. Food was good for an all inclusive and to be expected. Kids club was again top class. This hotel gets let down by its service, we had multiple instances of staff being rude, queuing with customers to eat at the various food stalls and we even saw two staff members drinking corona at the poolside! Myself and my 15 year old played golf one afternoon, we turned up 2 mins late due to the hotel taking so long to get us a transfer, on arrival the starter was having an argument with the group in front, he walked away and ignored them.. we were next, he berated us.. in fact I have never been spoken to like this in any hotel resort anywhere, It ruined our round! Unfortunately we only managed 9 holes due to weather including thunder and lightning. We complained to the hotel reception on our return and were promised a call by a manager, it took two and a half days and I had to chase multiple times.. This was on our departure day, the manager said he didn't have time to investigate so we have only just finished emailing now. The final response we received was that basically it was all our fault, the staff were not arguing with the group ahead (we spoke to the group on the way round) etc etc Other things to note, we felt this place was always trying to get us to spend ie staff were dissappointed if we didnt order the £300 lobster dish, we had to pay to use the arcade which was crazy expensive.. this is meant to be an ultra all inclusive. We have been to Maxx Royal twice, it is head and shoulders above Regnum.. GO TO MAXX Royal!!"