Kaya Palazzo Golf Resort

"It’s the second year running we have stayed at Kaya Belek in September. We got back yesterday and have on the whole enjoyed it. I must say though that the hotel is very tired You can tell even in the space of a year. We don’t normally go back to the same place twice, but in 2025 had a brilliant time. This year they were just a few grumbles the staff serving are brilliant. I understand the hotel is being shut in December for a long period of time, which hopefully will definitely benefit it. We do love Belek for the Golf and will be back in a few years, but we will try somewhere else next time. The gripes we had menu is the same virtually every night in the restaurant and the cleaners didn’t really clean the hotel rooms adequately. We don’t spend long in the bedrooms but that’s not the point."

"We stayed at Kaya Belek for 14 days. We have been travelling to Turkey for around 30 years and are used to staying in good 5-star resorts. Unfortunately, Kaya Belek was a major disappointment for us and we would not return. When we arrived, the hotel initially had no record of our reservation. This was eventually resolved, but at check-in we were given virtually no information about the hotel. We were simply handed our room cards and that was it. Nobody explained the facilities, restaurants, reservation system or what was included in our stay. We had to discover everything ourselves. As a result, we only found out during the last few days how to use the à la carte restaurant, despite staying for 14 days. With proper information at check-in, we could have made much more of our holiday. We stayed in a suite, but unfortunately it was very poorly maintained, outdated and absolutely not what we expected from a suite in a 5-star resort. We understand that the hotel is planning a renovation after this season. While that may be good news for future guests, it does not change our experience. We paid the full price for our stay, just like any other guest, and a future renovation does not justify accommodating paying guests in rooms that are already in such poor condition. We expected a standard appropriate to both the price we paid and the hotel’s 5-star classification. Even after raising our concerns, there was apparently no better or more luxurious room available. Had we known beforehand what condition the accommodation was in, we would never have chosen this hotel for the amount we paid. The food itself was generally good, although after 14 days we found it became very repetitive. There were certainly some positives. The animation team was fantastic, and Mustafa from the pool service was exceptionally kind, friendly and helpful. He absolutely deserves a special mention. Unfortunately, our experience with some of the other staff was very different. Some came across as arrogant, and at times we felt that certain staff members were mainly interested in female guests or in guests from whom they expected tips. As a woman, this made me feel quite uncomfortable on several occasions. What concerned me most, however, happened at check-out. Guest Relations asked me to complete what I understood to be a survey. A member of staff then took my phone, but did not actually ask me any questions. Instead, a 5-star rating was submitted from my phone in my name. I did not personally choose or enter that 5-star rating. I found this completely inappropriate, and it has seriously affected my confidence in the online ratings of this hotel. Reviews are an important part of deciding which hotel to book, so I believe this experience is important to mention. I cannot say how other reviews were submitted, but I can say exactly what happened with mine, and my actual experience certainly did not reflect the 5-star rating that was submitted from my phone. Normally, after a holiday in Turkey, I am genuinely sad to go home. After these 14 days, this was the first time I actually felt relieved to leave. Sadly, for us: never again Kaya Belek."

"8 days here whilst playing 4 rounds of golf as a couple but group of 24 . Been stuck on the 5th floor which looks like it was added on top about 50 years ago , takes ages for the very hot and small lifts to go up or down and the whole hotel looks like it’s stuck in 1980 . The roof top rooms as small and pokey the door doesn’t shut properly and a horrible stain in bath the only redeeming bit is the balcony is bigger that all the other rooms below but you have to duck otherwise you bang you head on sloping roof . The bed is absolute hell don’t expect a peaceful nights sleep on that old cheap mattress and pillows that go rock hard , the air con is antiquated and doesn’t cool as it should . This is our 3rd year in Belek and this is the worst hotel we have stayed at , and I thought all Turkey hotels were great before we stayed at this one . Food in restaurant has plenty of choice and is reasonable and have booked the Italian and Turkish ala carte which have been great but book early as they some run out of space . Breakfast has no seperate omelette station they just cook a big one and it’s always cold. Went down at 6 am before a golf game and they had stuck a lot out already so when is does open fully at 7am a lot is cold and over cooked . Every other hotel has its own pier but this one doesn’t , just next door there is a posh one with 8 seperate hot tubs that I suppose you pay for and never saw anybody use the thing at all . The drinks are own brand with hardly any names and you can drink drink drink without feeling tipsy . They come in the tiniest plastic cups around pool unless you get a beer in a bigger reusable cup. It’s a shame as this has put us off Turkey golf trips now as this hotel need shutting down and demolished and rebuilt as it’s so so old with facilities and decor Only one more full day to go and two horror nights to go on that matttess , can’t wait to get a proper sleep at home on a bed that is comfy and actually fits two people"