Iberostar Selection Diar El Andalous

"I will be completely honest, I have just come back from a week at this hotel and to be honest I was very disappointed with several factors I will list below. I have never been to a 5 star hotel that doesn’t provide bottled water in your room you are given a glass bottle then you have to go and hunt for a water machine on your landing very inconvenient, this is even when I upgraded to star prestige. I used the laundry service and to be honest the turnaround could of been a lot quicker I mean 48 hours to get two shirts ironed is shocking and then when they returned my shirts on hangers instead of hanging them up they laid on the bed in a cover and started to creased. When the staff find out that your a person that tips we had a couple of occasions where the staff would argue over who area you would dine in which made us feel under pressure and uncomfortable and if you didn’t pick there area they would make it clear to you they wasn’t happy The first sea view room we got we couldn’t see the sea and the room was tiny no seating area just bed and bathroom, then I had to upgrade my package to the star prestige which the room was nice but not bigger they told me I couldn’t get a bigger room as these where for guess that was staying 10/14 nights very shocked they took extra money then didn’t really want to help Around the pool the bar didn’t open till ten then they would have music till 12 and shut it off till 3 atmosphere around the pool would die and not that friendly holiday vibe you want Safety on the third floor windows wide open and very dangerous as there not small windows generally felt sketchy wouldn’t feel safe my children being around them as they didn’t look like they were open The biggest credit to the hotel was a young entertainer called cisko/mo mo as I would call him absolutely amazing energy"

"Great hotel ! Warm, friendly atmosphere with very helpful staff at all turns. The rooms were clean, fresh towels everyday regardless of whether we asked or not and Alem did an amazing job providing the personal touch. The beach was lovely and clean, with Chakib bringing us drinks without being asked. Hachim in the restaurant was faultless with his service and always had a smile on his face. Front desk staff were always courteous, helpful and friendly. We didnt use the gym (holiday after all !!) but it looked good.. we did use the spa and had a Hamman (traditional steam bath and scrub down) and a massage and all very good on that front. The food was plentiful, tasty, hot and cold where appropriate with lots of variety to suit all tastes. Overall a very pleasant stay and we'd quite happily go back again. The only sting in the tail is / was the currency situation. Make sure you spend or change all your currency BEFORE you come through customs at the airport (which is the only place you can change it back to Euros/GBP). You're not allowed to take any out of the country. When we declared it to change back to GBP they had no money on site and wouldn't allow us to go back out to the departure check in area. So ended up with a receipt which means we lost out on approx £50 and will have to go back to get it back from Tunisian customs !"

"Why wait till home to write a review!!! We are here now and on night 3 of 7 - arrived early Wednesday morning , checked in and although check in to rooms was 3pm we were able to access our room by 12. The staff are amazing so accommodating friendly and helpful, room beautiful and a standard double, we requested an upgrade but huge apologies given as the hotel was full - ( seriously not a problem as not needed as the room is fab) Nuts and treats arrived to room the first night, coffee machine , soft drinks in the fridge, fresh water fountains on every floor and all around the hotel - room cleaned towels changed daily, app to request for any additional items needed. Telephone call asking if everything to your satisfaction. Pool beach bar restaurant staff - well what can I say - so friendly and helpful. We are using the best time we came for some time alone and to chill relax and that is exactly what we've had so far. We will 💯 be back again!'n Now to go and enjoy the rest of our time here. Trust your judgement it's beautiful here in Tunisia 👍👍"