"Arrived from Lisbon to stay for a few days and could not have had a worse experience. After reserving rooms for my family (5 rooms, 2 and 3 nights) 3 months ago, not a small reservation at prices just under $400 (11 nights total collectively), we were placed in the absolute cheapest and most inadequate rooms.
I am 60 years old and world traveled through 38 countries and have yet to stay at a room this inadequate — this is the worse of the worse. Not even roadside motels or hostels are this horrible.
There is no space with the foot of the bed being only 40 cm from the wall. There is no seating. There is no closet. There are no coat hangars. There are no surfaces for one to place anything, not even a toilet kit. No chest to hang a coat, not a single drawer for anything. But heck yes, there is a small guitar amplifier — a useless piece of garbage — occupying the space of what otherwise could be a refrigerator, because of motif.
This experience, after booking the trip in advance, planning to come to visit the city for a few days before going to Montreux, where we are staying at the Fairmont for a wedding. Not a fair comparison, I know, but still — come on! — I came from Lisbon where I stayed in a room 10x better for less than 1/2 of this price. How absurd is this!
I was exhausted and what caused me to go to the manager was that when my wife tried to blow dry her hair, she shorted the circuit for the room which livable space consists basically of the bed. We were in the dark! No reset electrical box or switch to be seen anywhere. Without the phone flashlight we would still be looking for a way out of the dark! Where was the circuit breaker you ask? Oh you have to remove the mirror and it is behind it — who’d of thunk?
Oh, and for a “make up gesture”, since the management could not give us a better room, they offered me and my wife breakfast. They did not offer the rest of my family. So when I said, “Wait what! I eat and everyone else watches — or more aptly — I get to pay for your bill and not mine…” I lost it. This is the most absurd experience, most indadequate arrangement in my life. This is run by amateurs and the only thing it has going for it is a decent location.
This boils down to false advertising. The subtelties on the website at Expedia and the hotel web page do not fairly describe the gross shortcoming of rooms ending in “03” (a “nest” type room), which I never ordered!!!!!
Can we move to a different room, I asked? Oh, sorry, we are 98.3% booked. What a crock for someone who made a reservation months ago and is now living off a full bed with clothes and bags on the floor.
If I could give the hotel a negative rating I would — in fact, I would pay to do so. To me it is offensive to pay this kind of money and to be living off the floor without being given the opportunity to rectify this situation BEFORE arriving. It is false advertising. It is cheating. It is lying to the customer, in the simplest of terms.
Zero-point-zero. That is what this deserves. Buyer beware. Total scam."
