Hotel Merian am Rhein

"Due to a cancelled flight, we missed our river cruise sailing, and so a group of us were booked into this hotel for 1 night. As previous reviews had said - sadly not read by the person who made our booking - the lack of aircon made this hotel completely unsuitable due to the ridiculously high temperature of the bedrooms. Even with the window open and the desk fan on all night, not a single one of our group got any sleep. What a shame, as the position of the hotel in Basel is perfect!"

"There was no fruit as promised and the coffee machine was not working. I was actually disappointed in the hotel. The location is great however and the rooms were clean and not bad."

"Room was extremely outdated, shower covered in limescale, skirtings coming apart on the walls not to mention it was very hot. The tea & coffee is a decent touch but you’ve certainly paid the price for it as it’s expensive to stay. No staff what so ever, I unfortunately injured my foot badly on holiday & asked through the external buzzer if someone could help me with my case down the steps they said no that no one was available. States you get a BaselCard on arrival - I didn’t. No housekeeping - apparently you need to put a card on the door for it - I had no idea again as there is no staff to run you through anything on arrival. Upon me telling them this they responded the hotel is not newly renovated but well kept (limescale & departing skirtings does not seem well kept to me) and the room was superior room and enjoyed by guests (wouldn’t like to see the rest of them then) That they do not offer a luggage service (I didn’t not ask for this I had already struggled from my room on the 4 th floor all the way down to the lobby myself - I simply needed help out the front door as there are around 10 steps and I only had use of one foot!) Just told me to leave a review so here it is. Poor attitude, poor hotel - Hostel with hotel prices"