"We went on our first family holiday with our 9 month old baby this year and were very apprehensive beforehand as we discovered when he was 6 months old that he had a Dairy and Soy intollerance, which also meant my wife was having to do the same dietary restriction, but it was too late to change the plans by then. Some of the reviews of this hotel were quite damming of the options available so of course we contacted the hotel ahead of time to tell them, and to get reassurance that both my wife and son would have options to eat and we wouldn't be on plain rice and pasta for the whole stay. I must say that although it wasn't the case that they had as much choice as someone with no restriction, there were still many options at all meals and the restaurant manager (Tomeiu?) Was fantastic if we had any specific requests, we had oat milk pancakes ready to go for breakfast, coconut yoghurts made available, oat milk always available for us, and many times my wife asked ahead of time for something specific and it was ready fresh from the kitchen for lunch or dinner. Every single dish was clearly labeled in the buffet and on the al a carte menus so it was as easy to navigate as they could realistically make it. I cannot fault the staff who made evey effort to ensure we had a good experience. The hotel itself is ideally suited to young families. The rooms were decent, although i would say other sensatori hotels we have been to pre baby were of a higher calibre on that front, thr curtains were not blackout which sounds like a small detail but when you are trying to do naps in the room in bright sunshine and also when the sun isnt setting until 930 bedtimes can be hard work. The main pool was cleaned thoroughly every morning but I would say the kids pool area was not cleaned the same, the day beds around the outside of the pools were not the cleanliness you would expect from a supposed 5 star hotel and that is something I do think they should improve. Really good location close enough to the local shops and the beach, all very flat and walkable. Bonus free daily trip to a small farm with some goats, chickens cows ect, nice for an hour in the morning. Free use of bikes daily from clubhouse. We didnt use the kids club bit there was a stay and play daily 9 to 10 which was good for our baby to roam about. The hotel could do with spraying the rooms for bugs proactively which they do in many 5 star resorts as standard, and attempting to combat the insect issue near the pools somehow as we have never been bitten as much as we were here and it was the same story for everyone you spoke too. Weirdly the kids were universally untouched so im not sure what was happening but it was frustrating waking up to 5 new itchy bites every morning. Overall we had a great holiday and the food situation was handled as well as I think we could have hoped. My reccomendation for anyone with any sort of similar food restrictions is tell them well ahead so they know and dont be afraid to speak to the restaurant manager. The negative reviews on here around food options all seem to me to be from people who must have sat in silence and expected the hotel to magically read their mind and provide a whole menu of alternatives unprompted - like most things in life, if you dont ask, you dont get!"
