Protur Biomar Gran Hotel & Spa

"We have just returned from 10 nights. It’s our second visit and definitely won’t be out last and below is why: Firstly we visited in spring so didn’t expect fab weather but actually we only had two bad days Now these rainy days can’t be helped and if you go in April you can’t be surprised of a few bad days of weather. But what was a real credit to the hotel was how they adapted to the weather. 1. The indoor pool was such a blessing so the kids could still enjoy the pool 2. The entertainment staff really worked hard to adapt any activities so they could still be on and also ran games through out the day in the in and out lounge which covers the whole of the hotel underground. There was so much to do over the two days we didn’t get one Moan from our daughter about the weather. So if you are going in spring don’t worry about the weather. The hotel is great either way. Secondly the kids club. They are amazing. All the staff were fantastic. My daughter went every day ( you do need to book via the app. But we never had an issue getting a space) we also used the stay and play each day for my daughter and baby. They also did a baby spa which my son throughly enjoyed Also the kids parties which incur a small charge are well worth it my daughter had the time of her life Thirdly the facilities. Everything is so clean and well maintained. The staff work so hard and are so friendly and helpful. A special shout out to the gentleman who filled the mini bar daily (which is included in the all inclusive). On the first day we mentioned to him if it was possible to have extra bottled water to make my sons bottles with and without asking again every day extra water was delivered to our room Fourthly Sa coma itself is a lovely resort and so welcoming with loads to do Fifthly. The TUI entertainment staff and the evening shows. My kids loved the earlier shows and we loved the daily quiz. Also massive recommendation to see the acrobats show and also the 1990 musical the TUI staff put on which is phenomenal. Special shout out to Emily who is amazing with the children and always smiley. And Rafa who made our holiday by giving our baby a certificate for being a TUI boys fan which was a lovely momento. He was always smiley and a brilliant quiz host Finally the staff of the hotel. They just made it for us. It was my birthday and my son’s first birthday whilst there. We got cake at breakfast with a candle in it. The staff helped me before arrival in ordering baby equipment and answering questions I had. No question was to much and the met all our requests. The lovey lady and gentleman who welcome you to the restaurant were amazing and made our day each day always asking how our day was and paying particular attention to our kids making sure they were happy. The hotel manager is also amazing. He’s very visible and clearly takes great pride in his job. Any issue no matter how small he is on hand to help with. The staff of Green and grill always went above and beyond to help make out lunch times smoother with having a baby. We are so grateful to all the staff but particularly the staff we mentioned as they really made our holiday. We were sad to leave and can’t wait to come back"

"We had read a lot of good reports on this hotel, so our expectations were high. First impressions as the coach rolled up to the hotel were good, check-in was quick and easy and we were offered a glass of wine ( or juice ) as soon as we set foot in reception. Our room was a short step from reception, in the family area, block A. Fortunately, we were on the first floor. The reason I say fortunately is because the lift is an open plan glass lift. We hadn’t noticed that when we were checking out the hotel, and my wife is petrified of heights and cannot use a glass lift. Luckily the first floor was not too many steps. Our room/suite (118 ) was a good size, which should sleep up to 4 people. the main two beds were two double beds pushed together and reasonably comfortable. In my opinion they could have used two extra wide single beds and made a bit more free space in the room. The two beds in the second room were fold up single chair/beds and not nice at all, either as chairs or beds. They were very firm, uncomfortable, and creaked loudly with every movement. Possibly Ok for small kids but painful for adults. There was a TV in each room and you can get the main Uk channels if you want to. It takes a little bit of fiddling with the remote, but I got there in the end. A mini bar was stocked with water and a few soft drinks which were replaced daily. There was also a kettle plus a few sachets of tea / coffee Bathroom was very nice with a shower and separate bath, but there was no door ! So, no privacy. Air con and heating worked well. We had two balconies overlooking the main family pool which was usually very noisy all day and well into the night. If you like it a little bit quieter don’t ask for a pool view. Food was excellent and there were lots of places to eat or drink all day. Quite often an all-inclusive hotel will serve up rubbish quality to cut costs, but not here. it’s very very good. There is also an adult only area which is very nice. There are adult only pools and restaurants. all extremely nice and a lot quieter. Entertainment was very good for kids but mostly pretty rubbish for adults. We were on this trip with our Daughter and grandchildren, and the little ones loved it, they couldn’t believe they could have all the ice cream they wanted and didn’t have to pay 😊 And our 6 year old felt very grown up swimming to the pool bar and ordering an apple juice. All in all, we very much liked the place and would happily return. If we came without the kids, we would definitely go for the adults only area, it’s a different experience altogether. All staff were pleasant and friendly There were a few negative points but these were mostly relatively minor and would not stop us returning. 1. No one here can make a decent cup of coffee, but to be fair I have never been to any Spanish hotel and had good coffee. I suppose everyone has different tastes when it comes to coffee, but we found nearby coffee shops were much better. Even though the hotel has a nice coffee shop, the coffee is lousy and they serve it in paper cups ! That’s ok for poolside but not for guests sitting inside the coffee shop oddly enough the bar next to the coffee shops sells coffee in proper cups ( but it’s still naff old coffee ) 2. The hotel does not appear to have a policy about reserving sun beds. You can see people marking their territory at the crack of dawn. This was not a bother to me as I don’t spend the day lying by a pool, but I bet it causes some problems in the busy season ( it’s Mid-April as I write ). 3. The pool areas are really nice but the poolside tiles are glossy and as slippery as an ice rink when wet. I saw several people go down. 4. All information within the hotel is “App” based. If you are not good with ‘smart’ technology, you are slightly stuffed. I would prefer to see written info on a board or screen in reception or in the room. 5. The balcony rails on the room are, in my opinion, not safe for small children. Both my granddaughters ( age 2 and 6 ) found them easy to climb on and tried to cross over to grandad’s balcony. 6. Our room ( 118 ) had no door on the bathroom, which may be fine for a married couple but not good for a couple of friends sharing the room who might like to take a bath or shower in private ."

"The staff were all lovely, the grounds and hotel were clean. Food was fantastic, pools amazing, loved the swim up adult only one and roof one. Good selection of drinks, room was a large size with 2 big balconies, plenty of storage. The beach was walkable aling with shops."