"We arrived at the Sensatori Biomar late on a Saturday night. We were given the option of help to our room but, as the check-in area was busy, we chose to find our own way as we had previously visited the hotel. We were then greeted by the manager on our journey and he assisted us to our room, explaining the facilities on the way. He is always very approachable and kind — it’s nice to have his presence around the resort.
As this was around 10pm, the buffet was closed and the only option was to walk all the way round to the family side and find a cold buffet with very little we could eat. The grill didn’t open until later and we were too tired to wait, and also didn’t want to eat a heavy meal so late at night. This is one area where the hotel could improve, as it lacks simple hot bar snacks such as hot dogs, toasties or chips that other hotels offer late at night. I would also love to see room service added, as the hotel advertises 24-hour all inclusive but this doesn’t fully feel like the reality.
Bar service to the swim-up rooms would also be a fantastic addition.
This time we chose a garden room with a swim-up pool. I had requested an end room but was allocated a middle room, which was absolutely fine as we didn’t hear any noise from neighbouring rooms.
The rooms themselves are fabulous and very clean. Our cleaner was amazing — so friendly and always made a point to chat with us. We even left her a little towel animal beside her tip! 😂
One thing to note is that the showers are extremely slippery, so be careful.
The room was also very warm at times as the air conditioning didn’t seem to work particularly well, although this may have been due to the time of year. The room fan was making noise, but when we requested maintenance through the app they arrived almost immediately. The same applied to room cleaning — whenever I pressed the clean room button, even later in the day, staff arrived very quickly.
The swim-up pool area perhaps needs a little more attention, as the pool didn’t always appear to be cleaned regularly and there were quite a lot of small rocks and debris sitting at the bottom of the pool.
The food was mostly amazing, particularly the breakfasts and the teriyaki beef, which remains a favourite!
The gala night was enjoyable, however on both visits the burgers were undercooked. The waiter noticed my uneaten burger and took it straight to the chef, although I did notice they appeared to be placed back on the grill. The steaks were okay.
I found the Indian restaurant a little timid flavour-wise. Even after ordering a vindaloo, it didn’t really meet the spice level expected. Unfortunately, this was also after spotting a spider nesting between the water glasses.
The à la carte restaurants are a fantastic option and meant we never felt tied to the buffet or needed to leave the hotel to eat, which was a huge bonus.
The staff are truly a credit to the hotel. Everyone is so happy, kind and welcoming, and they genuinely seem to enjoy working there.
Overall, I would still say this is one of the best hotels we have stayed in and we can’t wait to return!"
