"The resort is a lot smaller than I expected from the photos but this could be due to the family and adult only segregation. Easy to navigate and nothing too far away. I’d say the hotel is definitely worthy of it’s 5 star rating, not sure if the hotel is sensatori standard however comparing to other sensatori’s we have stayed at.
Location: great location, hotel is in a nice area with shops, bars, restaurants and Sa Coma beach just a short walk away. Cala Millor is about a 10/15 minute walk away also if you’re looking for more option/variation as it’s a bigger aarea. We walked there most mornings on the beach front and it was lovely. The transfer was just short of an hour on the way to the hotel, being one of the first stops. Longer on the way back to the airport, over an hour as there was a few stops after our hotel.
Cleanliness: we found the cleanliness of the hotel excellent. Everything seemed really clean around the resort, you rarely saw empty cups or glasses sitting on tables or any rubbish. The cleaners were quick at getting the rooms done but made a super job. Fresh towels every day and plenty of them. We’re unsure if our swim up pool got cleaned at all during our stay but it might have been done really early. We were under alot of trees so there was a lot of leaves floating and other plant looking things lying on the pool floor which hurt to stand on 😂
Another thing we liked was they were encouraging everyone to wash/sanitise their hands before entering the buffet restaurant, with sinks and paper towels/dryers just outside the door.
Staff: the restaurant staff were all very friendly, and make an effort to smile and speak with kids too which is nice. They were quick at clearing tables too. Didn’t have too much dealings with bar staff so can’t comment. The woman who came to restock the mini bar in our room daily was super friendly, I wish I got her name. One male member of reception staff did ignore me waiting at the desk and went on to serve an older couple behind me, unsure if this was on purpose but I would hope not.
Room: we stayed in room 004, which is a family junior swim up suite. Soo spacious! The outdoor terrace was also extremely spacious which was good, 2 sets of patio doors to access this area with a lockable gate in between. Yes the rooms are a little dated but I believe they are due an upgrade this winter, and I still wouldn’t let this put you off. Just be wary of this when looking at the photos (and being a family) on the websites as a lot of the photos are off the adult only side. Our suite had a lovely big shower and also a bath (which was handy having a 7 month old baby). Toilet is in the same room as the shower with only a frosted glass door separating this from the rest of the room, so not great if you like your privacy 😂 the swim up pool was also heated which was lovely! Great temperature, especially for our baby. Table and 2 chairs on one part of the terrace, a lovely big bed and cushions and also 2 sun loungers on the part of the terrace beside the pool.
Food and drink: we thought the food was excellent at the hotel during our stay, and we ate mostly at the buffet restaurant. Lots of variation and everything seemed fresh and hot. Dessert options were lovely and beautifully presented. We only tried the Indian a la carte restaurant during our stay but it was lovely and great options to suit everyone. Restaurant was always quite quiet but again, we did visit in October so this could be why and unsure what it would be like in peak summer.
Drinks were mostly good. Cava was very tasty and available from breakfast 😂 plenty cocktail options however at the pool bar a lot of these were premixed from a machine. Not sure if this was the same at the piano bar, but I did have an aperol spritz and I don’t think this was. Partner said the beer was really good which is surprising for an all inclusive resort.
Amenities and facilities: we didn’t make use of the spa during our stay due to this being a holiday with our young baby so can’t comment on that, neither the kids club. We never went to the evening entertainment at all either so also can’t comment, however there seemed to be lots of activity around the main pools during the day. I believe there is tennis courts further up the road outside the hotel you can use, and another guest said you can visit the sister hotels beside and use their facilities?
The main pools were quite cold but we did visit in October so this could be why, our swim up room pool was heated however which was great.
One thing I would definitely recommend is bringing some good strong mosquito spray! Even if you don’t usually get bitten, because I never up until this holiday. Noticed a couple of bites after the first day so got some spray from the pharmacy in Sa Coma which did absolutely nothing!! By the time I got home I had about 30 bites and ended up at the doctor to get hydrocortisone steroid cream and antibiotics due to infection. Not sure if it’s the specific area but have read a few more reviews saying the same thing. Better safe than sorry!"
