Aparthotel Can Picafort Palace

"If you are travelling without children, avoid this hotel. What a disappointment, falls far short of a 4*, the hotel is tired and dated, like stepping back into the 80s. The two lifts are on their last legs and unreliable, on departure we had to navigate two floors with suitcases. The dining room has been refurbished but is like a school dining room. The food leaves a lot to be desired, it was poor quality, cold and the mediocre salad was covered in little flies. The “all inclusive” excluded quite a few drinks, such as iced coffee €5.50, Aperol Spritz €3. The cocktails that were included in the AI were premixed from a machine and I questioned whether alcohol was added. I was drinking Pina Colada’s which basically was just pineapple juice. The pool area was dirty, tables and sunbeds were not cleaned and a lot were covered with bird droppings. Not impressed with some of the adult entertainment - animation team miming to Disney songs, until 10:30pm. Unfortunately there was no Magic at this hotel for us."

"We had a great stay at this hotel! The atmosphere was great, and everyone was always friendly and positive. Special thanks to Lisa from the entertainment team! She was always so positive and made the activities even more fun. Thank you to the whole team for making our stay so enjoyable. We would definitely recommend this hotel!"

"Sorry, this is a bit of a long review - but covers the Hotel and nearby areas. If you just want a short answer for "should i go here?" The answer is yes. We had an incredible 2 weeks away as a family of 4. Myself and my wife with a 3-year-old and a 3-month-old stayed here for 2 weeks in June. The hotel and grounds are lovely, very well maintained, very clean. The rooms were cleaned every day to a high standard. We stayed in a family suite which was lovely - we did move rooms early on as we were on the side of the hotel which has a big glass blue hotel next to it which was very noisy (music and drunk people coming home early hours of morning etc) but this was resolved when we moved. THE HOTEL STAFF ARE AMAZING across the board - everyone is very friendly and welcoming. I must give massive praise to the animation (entertainment) team - providing great entertainment every day for adults and children. I read reviews before coming here and a lot of people speak about the animation team and I can see why. They put on a wonderful show each night for the kids which they loved. Tuesdays is a Disney show which was just wonderful, our little 3-year-old thought Elsa had come to see her on holiday and she just loved it. Adult entertainment on an evening was pretty decent and varied with singers, magicians, acrobats and quizzes. The pool is VERY clean and the areas around it. We found we could always get a few sunbeds at any time of day. There is a large bar (great bar staff) and eating area which is really nice near the pool. The hotel as a hole is to a very high and well-maintained standard. We had issues with the lifts for the vast majority of our stay so perhaps be wary of this. They didn't work, broke down daily (multiple times) people were getting trapped in them, I had to pull the doors open 3 times which was difficult to do. We needed the lifts for our baby pram and toddler so maybe ask the hotel about this. To be fair, on the second to last day they did get someone out to have a look and they seemed to work for the last few days of the holiday. I would advise them having staff to help people with belongings when the lifts aren't working. The dining area looks brand new - its lovely and the staff are amazing. THE RANGE OF FOOD and options available for breakfast, lunch and dinner is incredible and great quality BUT!!!! it’s all cold!!!. It’s such a shame as if it wasn't for that it would be perfect. When asking anyone how they are finding the hotel "its lovely here - but the food is cold!!" was the same reply we got from everyone. I would advise the hotel to address this issue as apart from this its brilliant! but it is a big issue.... There is a Lidl 2 mins walk from the hotel which is handy - don’t use the shop over the road - they charged us 12 euros for water it was 1.50 euros in Lidl. 10 mins walk from the hotel to the beach and promenade / marina. We used to alternate between pool days and going to the beach. lovely white sandy beaches, crystal clear water - lots of shops, cafes and restaurants - there is an Argentinian steakhouse that was incredible you will see it walking along the front. you will see a tourist train on the roads - check those reviews out yourself search can picafort mini train - we never went on it due to the reviews. you can get regular buses from the main road pretty much all day and night to Alcúdia and areas around which is great however another one for the parents - they don’t allow prams or pushchairs on the buses (you have to fold them all down and carry them). We did do a trip to Alcúdia old town markets which was great but struggled with the children the busses were rammed. (35mins on the bus to Alcúdia cost about £5pp. So ---- lovely hotel, lovely staff, lovely area around the hotel with lots to do, lots of shops, bars restaurants, lovely beaches, great night life at the beach bars if that’s what you want - it just kind of had everything - can picafort is lovely - you can feel relaxed and chill out but there’s always something to do in the nearby town at walking distance. If the lifts work and the food was warm this would have got 5 stars. We had such an incredible time as a family and would like to thank the Magic Aparthotel Ca'n Picafort Palace for having us for those 2 weeks."