"Our second visit this year to this lovely hotel for my husband and I.
We first visited in June this year (2025) and had room 435. We booked again for September and asked if it was possible to have same room. We were fortunate that this was possible when we arrived. Also, upon arrival again to a beautifully fragranced hotel, we were greeted by the lovely reception ladies and given a voucher to claim a free drink at the bar, which is only a short walk from reception - it is not given in the reception area which was perfectly fine for us as the staff there were busy.
We claimed this after we had left our cases in our room and changed out of our travelling clothes so that we could take a while relaxing in the outdoor area before unpacking. If your room is not ready when you arrive, cases can be left in a locked storage room whilst you rest and have a drink until your room is ready.
It was at this point that we met up again with Sergio who we first met back in June. He was one of the reasons we came back as he treats people like his friends. He was so surprised to see us back again and gave us big hugs and welcomed us back.
Food was lovely - plenty of choice for breakfast and dinner. Snacks available at lunchtime and were equally as nice.
Our room was cleaned every day - including the balcony - and the cleaning ladies were all lovely.
Restaurant staff were also very helpful and happy help and again, we also found all the staff cooking/serving food to be very helpful and happy along with the waiting staff who were allay happy to help.
The gala event on a Thursday evening was lovely (we missed it on our first visit as we didn’t realise you met up in the indoor bar area. Everyone dressed up for the occasion and free drinks and canapés were served. Such a lovely time.
Yancarlos - assisted by Vicky - both from the animation team are also lovely and Yancarlos has a good sense of humour when doing the Sangria demonstrations on a Wednesday. I was so disappointed this time to have missed the mohito demonstration which is usually on a Friday due to us travelling from the airport to the hotel, and also missed the following Friday due to the tourist festivities taking place. He and Sergio were also good at getting people onto dance floor and joined in when it was possible for them.
Again, great location in a quieter part of Cala Millor but only a few minutes walk to the main shopping area which also has plenty of bars and restaurant’s which is especially helpful if you or your partner has mobility issues. There are plenty of benches along the route to rest as and when needed.
We had one very minor issue with the ceiling fan which decided to stop working one morning but having reported the issue when we went down for breakfast, were assured would be sorted. True to their word, when we arrived back to our room after going out for a few hours, the fan was in perfect working order once again. Thank you to the maintenance staff for a prompt response.
Entertainment - there is no entertainment on a Sunday to give the animation team time off. However, we saw a Tina Turner tribute, Flamenco dancing, Diana Ross/Motown tribute and Sandy Vega - The Voice performer. There was also a magician one evening.
Overall, an excellent hotel with lovely staff who do their very best to assist and make your holiday wonderful. Located in a level area for anyone with mobility issues.
My only regret is that I did mean to purchase a room fragrance spray and a reed diffuser room fragrance on our departure - and I completely forgot! 🙁
I thought it would continue to remind us of our wonderful stay once we arrived home as it is the same fragrance the hotel uses. Ah well, never mind. Maybe we’ll go back again sometime, but in the meantime, many thanks again to everyone working visibly or behind the scenes at this lovely hotel. You are all amazing and special thanks again to everyone and especially to Sergio."
