H10 Timanfaya Palace

"Housekeeping staff entered room after do not disturb sign on door. First time was told not to come in but proceeded to enter with door sign. Stood at end of bed pointing to dnd sign saying she did not like it and wanted clean room sign on. No towels next couple of days. Reported to reception and they said they would talk to housekeeping. Next day entered saw my husband naked in shower but still came in room instead of apologising and exiting. I was naked and told her to go but I had to shout at her and was traumatised all she said was look lady. Very rude and never experienced anything like it. Complained to reception and manager but to no avail they said the wind had removed the dnd sign. That was not the point it was the rude member of staff who entered when told not to. I was shaking and traumatised. The manager left us a bottle of cava that we could get free on our all inclusive package. The dnd sign was nothing to do with it it was the rude woman. Very disappointed and after talking to numerous guest with issues will never ever return to this mismanaged hotel. Dreadful waste of money and customer service."

"Unfortunately very disappointed No beach towels even though the hotel not busy. Kept being told come back in an hour……. Who knows how they cope when they are busy. Customer service manager was useless. I am a true believer that mistakes and things happen but it’s how you deal with it, and it was handled terrible. On the plus side the other staff were fantastic Friendly, helpful and engaging Food was ok not the best but definitely not the worse. Entertainment was ok again the best but not the worse."

"We chose this resort because it was adults only. The positives are: The staff - they work so hard and you can see the rapport they have with the repeat guests. When we came unfortunately the weather was very hit & miss. There were still plenty things to do but because it was unusually wet & cold it felt even colder with the air conditioning. So we asked for extra blankets which were promptly brought to the room. We also turned the air conditioning off in our room. Cleanliness & tidiness of the resort and gardens. Room size is very decent and has everything you need. Note there is an additional cost for the safe. The location - it was perfect for exploring. Not too close to the town but has enough around to keep you entertained. We enjoyed walking down the boardwalk most days. The main bar area was relaxed and chilled entertainment was enjoyable. The alcoholic drink pours were very generous. Great selection of drinks both alcoholic and non. The coffee shop. We used this most days and absolutely loved the choice here. The Barraquitos were delicious. The views of the sunsets. The downsides are: The buffet restaurant - we went AI but didn’t go for 3 meals a day. We’d usually do breakfast and dinner. But it was all very samey. There were apparently “theme” nights but it was generally one or two “specialty” dishes and the rest is the food you’ll see every other day. Unfortunately I saw numerous guests cross contaminating foods and picking food out with their hands and eating that over the food stations. The room 130….. Don’t stay in room 130 if you like to sleep in or can hear…. You will hear the bins being emptied at 5am every day (& the bins being smashed against your room wall). Then from around 6ish you’ll have the cleaners setting up their carts and what I can only assume was a tap with high water pressure being turned on and off. The cleaners carts wheels do clunk on every tile edge and resonates through the hallways. Would I stay here again? Maybe, but would prefer to try others."