"We stayed at the H10 Timanfaya Palace for 10 days in July and had a wonderful holiday. From the moment we arrived, we received a warm, friendly and efficient welcome, which set the tone for the rest of our stay.
Before travelling, I contacted the hotel to discuss my accessibility requirements and to make sure the facilities would meet my needs. They responded promptly to my email, answered all of my questions and confirmed that an adapted room would be available. They also confirmed that I could use a hired mobility scooter throughout the hotel and explained the sunbed reservation system for guests with reduced mobility. Everything they promised was in place when we arrived, which gave me confidence before travelling and made for a very smooth start to our holiday.
I am a wheelchair user and also use a mobility scooter and crutches, so accessibility is incredibly important to me. I hired a mobility scooter before travelling, which was delivered directly to the hotel and collected again at the end of our stay. I was able to take the scooter to my room and access all areas of the hotel with ease using the lifts and ramps.
We were allocated an adapted room with the added bonus of a beautiful sea view. The room was spacious, clean and well equipped, with a walk-in shower, shower stool and grab rails beside the toilet, making my stay much more comfortable. One small suggestion would be to install a mirror above the dressing table. As a wheelchair user, there wasn’t anywhere suitable to sit and do my makeup because the mirrors were positioned for someone standing. Fortunately, I had packed my own light-up tabletop mirror, so if you’re staying in an adapted room and wear makeup, I’d recommend bringing one with you.
I felt completely comfortable throughout my stay and never felt that my mobility needs prevented me from enjoying the hotel. The adapted rooms are conveniently located on the same level as reception, while the restaurant, pool and other facilities are on lower floors. The lifts were more than large enough for my mobility scooter, were quick to arrive and I never found myself waiting long. There are also accessible toilets in both the reception area and by the pool, which was very reassuring.
One of the hotel’s best accessibility features was the reserved sunbed system. Reception provided me with a laminated sign to place on my chosen sunbed for the duration of our stay, allowing me to remain close to the pool, which made getting in and out much easier. There was also a pool hoist available for guests who needed it.
The only disappointment was that the main pool is not heated. Even in July, the water was very cold. While relaxing around the pool, many guests commented on the temperature, and it seemed to discourage quite a few people from swimming. I genuinely think heating the main pool throughout the year would make a huge difference and would be appreciated by so many guests.
The entertainment took place each evening in the disco room. It wasn’t quite to our taste, although many of the guests we spoke to thoroughly enjoyed the nightly shows. We felt the room itself is looking a little dated and would benefit from a refurbishment, which might encourage more people to use it.
Instead, we spent most evenings in the reception bar listening to the excellent live musicians, including a pianist, saxophonist and singers. The atmosphere was relaxed and enjoyable, and we loved sitting there playing cards and unwinding. The only suggestion I’d make is that the sofas are beginning to lose their support and could benefit from being reupholstered.
Our bed was initially a little too firm, but after mentioning it to reception they quickly arranged for a mattress topper to be fitted. This resolved the issue immediately and was another example of the excellent customer service we received throughout our stay.
We stayed on a half-board basis and found the food to be of a good standard. Breakfast offered plenty of choice, and we always found something we enjoyed in the evening buffet. Our favourite was the Italian evening, where fresh pasta dishes were cooked to order and were absolutely delicious.
As a disabled guest, I do think one simple improvement could make dining even more accessible. Reserving a few tables near the front or along the sides of the restaurant for guests with mobility difficulties would reduce the distance needed to walk between tables to reach the buffet. It seems like a small change that could make a big difference.
We ate lunch most days at the pool bar. The food was good, although the menu is fairly limited, so a little more variety would be welcome for guests staying longer. One feature we really liked was the option to swap your half-board evening meal for lunch by letting reception know in advance. They provide a voucher, which offers great flexibility and is an excellent idea.
The hotel’s location is ideal. A supermarket is only a few minutes’ walk away, and we also enjoyed an excellent Chinese restaurant nearby, which I’d happily recommend. We visited Playa Blanca and the harbour several times, enjoying a few drinks while looking out to sea. The promenade is accessible for wheelchairs and mobility scooters, although it is a little uneven in places.
If you have an early excursion or departure, the hotel can also arrange an early breakfast, which is another thoughtful touch.
One thing we quickly discovered is that Lanzarote is much windier than we had expected. It soon became obvious why the parasols are fixed securely to the ground and why the evening entertainment is held indoors. Even in July, we found a light jacket was useful in the evenings.
Overall, we thoroughly enjoyed our stay and would happily return. The staff are genuinely warm and friendly, the hotel is clean, well maintained and accessible, and every small issue we encountered was dealt with promptly and professionally.
As someone who always researches accessibility carefully before travelling, I wouldn’t hesitate to recommend the H10 Timanfaya Palace to other guests with mobility needs. The hotel doesn’t just advertise accessible facilities—it delivers them. My comments are intended as constructive suggestions because the hotel already does so many things well. If the main pool were heated and a few small accessibility improvements were considered, it would be close to perfect."
