"Returning to H10 Timanfaya Palace for our sixth visit truly felt like coming home to our happy place. We absolutely love this hotel, and it continues to deliver everything we look for in a relaxing holiday. The hotel itself is beautiful, but it is the staff who make it truly special and keep us coming back year after year.
From the moment we arrived, we were reminded why we love this hotel so much. Check-in was handled by a gentleman from the Netherlands whose name, unfortunately, I cannot remember. Following the loss of my mum last year, we experienced some difficulties with our booking after being incorrectly advised by TUI that everything would be straightforward. He dealt with the situation with genuine kindness, professionalism and understanding, making what could have been a stressful start to our holiday completely seamless. We were incredibly grateful for his compassion and support.
Breakfast is always a fantastic way to start the day. There is an excellent selection of food, and we particularly enjoy the freshly cooked bacon prepared exactly to your liking. The made-to-order eggs are another great touch, and even the sausages received approval from my notoriously fussy wife! We also liked the new juice area. The cappuccino from the coffee machines seemed a little milder than on previous visits, but an extra espresso shot soon solved that for us.
For dinner, we often chose the Pool Bar, which remains one of our favourite spots. The food, drinks and relaxed atmosphere are excellent. We treated ourselves to the garlic prawns on a few occasions. Although they come at an additional charge on the All-Inclusive package, they are absolutely worth every penny. The drinks selection throughout the hotel is also excellent, with plenty of choice to suit all tastes.
The evening buffet offers a different theme each night. Naturally, some themes appeal to us more than others, but we appreciate the effort made to cater for such a wide range of guests. Italian night was a particular highlight, especially the new pasta station where dishes are freshly prepared to your liking, with choices including spaghetti, linguine and gnocchi(Please do not remove this). The addition of the pizza oven was also a welcome improvement and provided yet another freshly cooked option.
The entertainment team continue to be one of the hotel's greatest strengths. They are professionally led by Mateo, who works tirelessly to ensure guests have a memorable stay. We particularly enjoyed the cocktail-making sessions and wine tasting events. The Friday afternoon singer is a lovely addition and offers something a little different. There are activities throughout the day for anyone who wishes to participate, but unlike some resorts, the team are never pushy or intrusive. Our favourite evening acts were Gentlemen on the Road, Elvis, Code Red and a talented new female duo whose name unfortunately escapes us.
The staff throughout the hotel deserve special recognition. They are genuinely one of the main reasons we have already booked to return again in August. Pepe remains a true gentleman also the other restaurant manager is professional as ever, Jose keeps everyone entertained in the Pool Bar with his humour, and the newer team members have settled in brilliantly. A special mention also goes to Mo in the Pool Bar and Mr Miguel(sorry forgot his full name), who was always friendly, funny and a pleasure to chat with.
If we could suggest one improvement, it would be the addition of cushions for the sun loungers. We spend a lot of time relaxing around the pool and found the loungers a little uncomfortable after several hours. Even if there was a small charge to hire cushions, we would happily pay for the extra comfort.
The pool area itself is immaculate. I enjoy arriving early each morning and simply watching the world go by. The amount of work carried out behind the scenes is incredible. On one morning alone, I counted more than 15 staff cleaning the pool areas, gardens and public facilities. Their hard work deserves recognition. Unfortunately, some guests still leave empty glasses around their sun loungers rather than using the bins provided. Thankfully, manager Jose has clearly listened to guest feedback and now has a member of staff circulating with a trolley during the evenings to collect any abandoned glasses.
Our room was spacious, comfortable and spotlessly clean. We requested a mattress topper as we found the bed a little firm, and it was delivered within a couple of hours, which was excellent service. As Platinum members, we also received daily chocolates, a thoughtful touch that was greatly appreciated. The housekeeping team were consistently friendly and always greeted us with a smile.
We also enjoyed a meal at Kasbah during our stay. Daniel was as professional as ever, and the entire experience was excellent. The three-course set menu provided a lovely change from the main restaurant and the food was delicious. My wife highly recommends the chocolate coulant for dessert, which is similar to a warm chocolate fondant and absolutely divine. It is nice to enjoy table service in a more traditional restaurant setting, and the included weekly visit for All-Inclusive guests is a fantastic benefit."
