"There were drunken people around the pool at 11am, screaming and stumbling around. Very inappropriate for a hotel that also clearly hosts families and children. A woman was so drunk in the pool she began vomiting and spitting, she then became unconscious in the pool surrounded by children. We told staff and they turned us away and claimed they didn’t see her despite it being evidential. We told 2 different staff members and she was right next to the life guard but they decided to turn a blind eye.
Later on other people were sick in the pool on the same day, and nothing was done about it for a good 20 minutes, until we started taking pictures so a lifeguard started scooping it up with a bucket half heartedly not clearing it all or evacuating people from the pool. The sick remained from about 2pm until we left the poolside at 5pm, after that I do not know if it was removed. Another lifeguard attempted to remove some but there was still a lot left. Very unsettling for us as adults let alone small children. We saw many children not get in the pool because of it, which is sad.
If you are a family looking to visit beware as many women walk around topless. The safety is also to be considered as the lifeguards are more concerned about selling towels than the safety of those in the pool as evidenced by the sick and unconscious women.
At night there is a lot of drunk people screaming loudly and doors smashing, despite a 24hour security guard. On our last night we were awaken at 4am to a huge argument between what looked like 10 individuals which included slamming of doors and screaming for 30 minutes. The planes are also constant and due to them being very close to the hotel they make the buildings shake and are incredibly loud from the rooms even at bed times. So if you are sensitive to noise I would not recommend this at all.
Be prepared for the check in also, we waited in a queue for over an hour to just check in & the queue wasn’t that long so I don’t know why it took so long. The beach area costs to sit on any type of seat or sun lounger despite it being listed as a part of the hotel. Also, there is not enough sun loungers in the hotel for the amount of people they host.
The food was good but became repetitive and tasteless 3 days in. Barely any labels on food to even tell you what it is, let alone if it’s vegan, vegetarian or includes allergens. On the website, via jet 2, as well as when you check in they claim all but 1 bar is all inclusive. However, once you actually spend time at the hotel you can only get 3 different cocktails which come from a machine, 1 type of beer, a watered down sangria or a wine that is practically water as well. The snacks aren’t free like they claim to be with it being €3 for ice creams and crisps etc. Wouldn’t call it a 4 star. After dinner closes at 9.30pm, there is no free food available on the hotel site. There are a small selection of snacks in the vending machines outside the hotel but it is extremely overpriced.
Rooms very average, however not necessarily the hotels fault but the stench of drains are terrible and can be smelt from the room inside as well as by the pools. We also had problems with our room keys. After 24 hours they had stopped working. We were told that they had only processed them for a day. We had to get new ones and luckily the staff were accommodating. However, this is not expected when you are at a 4 star hotel.
The lift up to the rooms are very tiny and very worn down. The bathroom in the room was not the cleanest, with hair in the bidet and mold between the bath tub and floor. The bathrooms around the hotel aren’t very clean either, with flooding in the reception bathroom and a constant stench.
On our last day we requested late check out but it was unavailable for us, (if you are needing a late checkout make sure to do it at least a day in advance) we had to checkout at 12pm and we had our transfer at 6pm that evening. They told us we could put our stuff in a locker room. However, this locker room contains a few small lockers.
which would not fit a suitcase or any large bags. There were also many reports of items being stolen from that room on our checkout day alone. With nothing being done about it. It happened to a lovely couple on our transfer that had a suitcase stolen from that room that day.
There is always a security guard on watch by the lobby but would not prevent any thefts as there is only 1 to cover a large space. Also it is very easy to enter the hotel without a wristband from the front. Cars are blocked by a barrier but there are large gaps for motorcyclists or people to walk through. More safety measures could be included to allow guests to fully relax. This also could be the reason as to why many suitcases are stolen. The hotel tells people it happened to 1 person last year. However the reviews state differently. If you are planning to stay here with the intention of spending 75% of your time at the hotel I would think about choosing this hotel and push you to explore other options."
