Parador de Granada

"Nice location. But the worst service ever. 12 Guest, 2 women in service, but we wait 30 minutes for a tea. The bill takes again 25 minutes. The ordered cake didn‘t come."

"We stopped at the Parador de Granada while trying to locate the Generalife night entrance at the Alhambra shortly before our timed ticket entry. We were clearly lost and worried about missing the slot. One receptionist kindly began reaching for a map to help us, but another staff member immediately stopped her and refused to provide any directions because we were not hotel guests. I understand prioritizing guests for hotel services, but refusing basic directional assistance inside a large and confusing historic complex felt unnecessarily inhospitable. It would have taken less than a minute to point us in the right direction, and that small act of courtesy would have completely changed the interaction. Very disappointing experience, especially in a setting that depends heavily on tourism and hospitality."

"The location is great and historical literally inside the alhambra and the building is an old palace which later became a convent that was converted into a hotel. Staff are encouraged to improve in their service and friendliness and the food is inedible. There is no space to have a drink or a coffee other than the cafeteria which is not an inviting place and the interior design/ lighting could have been much nicer and atmospheric given the importance of the building. The rooms are big but expensive compared to what it offers or what rather it does not offer (sevice, drinks, quality of food)"