Parador de Granada

"Unbelievably, there were some negative reviews of this wonderful paradore. And, if don’t know, “paradores” are government owned hotels throughout Spain. They are all in historic buildings such as castles, monasteries, etc. The one in Granada is no exception. It is inside the Alhambra which is a 1,500 year old Moorish palace. The hotel and rooms are great and the staff was absolute 5-star. Highly recommend!"

"Nice location. But the worst service ever. 12 Guest, 2 women in service, but we wait 30 minutes for a tea. The bill takes again 25 minutes. The ordered cake didn‘t come."

"We stopped at the Parador de Granada while trying to locate the Generalife night entrance at the Alhambra shortly before our timed ticket entry. We were clearly lost and worried about missing the slot. One receptionist kindly began reaching for a map to help us, but another staff member immediately stopped her and refused to provide any directions because we were not hotel guests. I understand prioritizing guests for hotel services, but refusing basic directional assistance inside a large and confusing historic complex felt unnecessarily inhospitable. It would have taken less than a minute to point us in the right direction, and that small act of courtesy would have completely changed the interaction. Very disappointing experience, especially in a setting that depends heavily on tourism and hospitality."