"First of all this hotel, just like every other,falls into two categories.
One positive, and the other is negative but not in an unacceptable way.
So firstly let's focus on the positive aspects of this particular hotel, of which they're are many.
My wife and I arrived extremely late due to the abysmal situation with the ESS at Las Palmas airport, so didn't get to the hotel until after 12.30pm , but the reception staff informed us there was something prepared for us to eat in the dinning room.
Just about every solitary room faces forwards towards the pool and the sea, so from the 2nd floor upwards you have both a pool view and a sea one. Don't let the holiday companies beguile you into spending extra on a better view from your room. It'll be a waste of money. As far as the rooms are concerned they're massive. They're kept spotlessly clean with both your bedding and towels changed every single day. There's a TV in each room with four English channels plus a fridge with a bottle of fresh water delivered daily.
All the staff are excellent and exceptionally friendly except for a few individuals which I'll come to in the negatives.
The daily activities and facilities here are again excellent and put most other hotels my wife and myself have stayed in to shame. There's an on site Spa where the all of the facilities are there, free of charge, for the customers leisure. The ONLY aspect of the spa you have to pay for is the treatments themselves. There's an excellent in house gym with modern technology and facilities, there's two pool tables, a table tennis table, mini golf, French bowels, a full size tennis court too. With large gardens where daily activities take place. Archery, air rifle shooting, Tai chi, Yoga etc etc.
There are also night time turns on in both the main bar area inside the hotel and in the outdoor Ala cart restaurant.
Now to look at the negative aspects of the hotel. Whilst it's in close proximity to two well served bus stops immediately outside the hotel itself and you can book as many trips from the hotel itself as you wish, you do feel it's isolated due to its location. There's few local shops, restaurants and a cocktail bar immediately outside the hotel itself.but apart from that that's it.
I'd personally say it's too quiet on a night time if you wish to walk off an evening meal and do a bit of shopping etc.
Some of the staff in the self service restaurant at both the daytime and nighttime sessions can be extremely German centric. I personally did notice this on numerous occasions and just chose to ignore this. On one particular occasion at night neither my wife nor myself were approached to see if we wished to have a drink with our evening meal, and yet others around ourselves were served immediately as soon as they sat down.
There aren't enough toilets around the pool area. There's only one set of toilets fir both male and female guest around the pool, and the actual number of toilets inside isn't sufficient for the amount of guests. The restaurant at the side of the pool refuses to serve ANY guests after 11am on their last day of stay, but you do still have use of the main buffet restaurant within the hotel itself. Despite the fact of staying within the main hotel itself, the bungalows in the hotel grounds look extremely dated and in dire need of refurbishment along with the swimming pool with peeling paint being predominant on its floor making it look dated. The staff in this hotel are constantly on the go though, the animation team, the pool attendees, the waiters and the waitresses, even the manager himself is there all day long.
Would we stay here again? Absolutely. Without a shadow of a doubt. My gripes are very very minor and wouldn't prevent me from EVER staying here again. The staff are what made this holiday for us and really do make it special. IT was our wedding anniversary whilst we stayed here and it was celebrated with us by a bottle of wine and some fruit placed in our room. I'd heartily recommend this hotel to everybody."
