Taurito Princess

"We are a little disappointed in our visit to this hotel. We arrived around 22.15pm and because we had a private transfer was the only people booking in at that time. It was a friendly welcome and an easy checkin. We were given a Rope type bracelet and what we thought was a room key, the standard plastic type credit card key. There is no luggage assistance to your room so after going up three floors to room 0309 it was annoying that we could not get in. I went back down to reception to then be told the bracelet is the room key and the card is for the electric, would have been nice to be told in the first place!! The room was decent size, clean but very basic. The bathroom was clean, basic but looked very tired. There is tea and coffee in the room but no milk, there is no water in the room even though the hotel is All inclusive but we will come to that later. Even though it was 23.00 pm it was still very warm so we put the air con on, the smell was disgusting, like raw sewage. We tried our best to sleep with the air con on but the smell was too bad so we turned it off, the downside of that was the heat so very little sleep. We complained the next day and they said it would be fixed but it was just the same at 18.00pm so they had no choice but to move us. Please note I have seen another review with the same problem!! Nice clean pool area with plenty of sun beds. All of the main areas like Restaurants, Bars and sitting areas are all modern well appointed and clean. The main restaurant was like being in a cattle market at times, although the food is good and plenty of it there was far too many people. They kept running out of Glasses, cups and tea spoons was a great find!! Now we will address the problem, apparently you can upgrade to GOLD All inclusive this gives you a better drinks package, access to different areas like better sun beds in an exclusive area and another exclusive dining area. Now this dining area appeared half empty thus cutting down the overhaul capacity of the Hotels dining by piling most people into a smaller area. This Gold was never offered at the time of booking or at the time of checking into the hotel, we were told by others that you have to ask at reception. Money making two tiered system!! Whilst we were there a Party of around 25 women turned up, they moved peoples belongings to get all their party together around the pool then started singing in the pool and also late at night on the terrace. apparently loads of complaints, Suppose to be a family hotel!! The resort is not the best, filthy walkways, overflowing bins not the best place to visit. Also if you don't like STRESS please avoid a trip to Gran Canaria, the Airport is a nightmare due to the new ESS system no organisation whatsoever. Will not return."

"Excellent hotel staff very friendly and knowledgeable,food is just great I have been there 5 times now ,and will definitely go back again.."

"A warm and smiling welcome A very clean hotel. Spacious and comfortable rooms Quality service I highly recommend Staff who take great care.. variety for meals"