LIVVO Valle Taurito & Waterpark

"Overall we had a nice holiday here but some things need a little attention. Positives...Lovely location. Staff are friendly, hotel itself is very clean, rooms are clean (you can choose on arrival which days, we choose daily) and spacious. Food is ok, always found something to eat. Plenty of shops nearby. Beach and other restaurants only a short walk. Bus to Peurto Rico only takes 10 mins. Negatives...Snack bar food isn't great. Some parts of the hotel could do with updating. Only 1 lift working most of the time we were there so this took forever. All those in our group that went to the water park only went once, they said the salt water was horrible. No inflatables allowed in the pool. Top tips - 1, don't put your door card near your phone! 2, get over to the evening entertainment early not enough benches. Don't be put off by the 1 star reviews. I was worried after reading them but we had a nice holiday here :)"

"Just back from a 1 week stay and we had a lovely time - I think a lot of the other reviews are harsh. Check in was quick and room ready upon arrival at lunch time. Yes one of the lifts is currently out of order but we managed to get in the other one quickly and make it up to our 6th floor room. Room was spacious and clean - no issues whatsoever. We were very happy with the food - plenty of choice at every meal - they really have thought of everything and very flavoursome. Kids enjoyed pizzas and multiple varieties of pasta. Not that many staff but no issues and they were all polite and welcoming. Enjoyed pool - quite busy as it is peak summer but not an issue. Always got a sunbed at the back part by the small baby pool which suited us just fine. People are putting towels out before 7am at the main pool - nothing new to anywhere else! Snack bar had burgers/hot dogs on alternative. And fruit etc. All good for us and kids can get small pots of ice cream. Water park water was salty but did not bother us - again always managed a sun bed and kids enjoyed. Beach just a short walk away. Entertainment was fine - enjoyed the circus type performers and Grease show. Difficult to get a seat sometimes as a shared area with other Livvo's and the benches are a little hard on your back side, but we coped! Did not leave the resort all week - we were here for relaxing mainly and we didn't get bored. Transfer on the way there was only 30 mins as everyone on coach was going to this hotel. On way back to airport 90mins plus as multiple pick ups so it could be as much as that on the way. Enjoyed this resort Overall good vfm and a brilliant holiday!"

"I’ll start with the positives… The staff are genuinely lovely and helpful, speak very good English and go out of their way to help in any ways. The location of the hotel is also good, lots of shops, some restaurants on the beach if you fancy going out and the beach is quiet. The pool also isn’t busy even when the hotel is full and we always got a sun bed. Now the less positives: The lift, singular, the second lift has been broken since before we arrived which meant the entire hotel is using a single lift which is the slowest lift ever. You can be waiting 5 minutes for it to arrive from 4 floors away. The room is nice, nothing amazing but the bathroom is sub standard, felt more like a 2 star bathroom. Our shower screen leaked and flooded the bathroom every shower, I reported it and it wasn’t resolved but you can see from the pictures it’s been happening a while and nothing is being done about it. The wall need tarting up. Now my biggest issue is the title of all inclusive. The three main meals are included correct but outside of that, no children’s drinks available except water or fizzy drinks, the children’s basic ice creams are behind the bar and the snacks are the same every day with no fruit. Ironically there are more signs about the hotel being cashless than there are choices of drinks included on the all-inclusive. We come to all inclusive so the kids don’t need us to get them everything but this holiday we have to get them everything. To summarise, I wouldn’t come back and I think 4* hotel rating is generous as the place feels dated and the all inclusive is probably the worst we’ve stayed at."