"We stayed at the HD Lobos Natura Fuerteventura from 17–24 May with Jet2holidays, and unfortunately this was one of the most disappointing holiday experiences we’ve had.
The most serious issue was food safety and allergen management. I have severe fish and nut allergies and carry an EpiPen. Throughout the week, buffet food was either incorrectly labelled or not labelled at all. On one occasion, an item labelled as an onion ring was actually calamari, which I only realised after tasting it. This could easily have resulted in a medical emergency.
As someone who has safely travelled with allergies for years, I understand the risks and take responsibility for checking food carefully — but accurate food labelling is a basic requirement, especially in an all-inclusive hotel. Our son is also currently being investigated for allergies, making this even more concerning for our family.
When we raised concerns with the Jet2 rep early in the holiday, we were told that perhaps we should reconsider booking all-inclusive buffet holidays due to my allergies. I found this response dismissive and inappropriate. The issue was not my allergies — it was the hotel’s failure to provide clear and accurate food information.
Communication around allergy procedures was poor and inconsistent throughout the stay. Different staff members gave conflicting advice, many staff could not identify foods correctly, and allergy information boards listed every possible meal rather than what was actually being served that day. By the time the hotel’s experience manager explained the correct process several days later, much of the holiday had already been spent stressed and unable to trust the food being served.
As a result, we ended up eating out regularly despite paying for all-inclusive. The food quality itself was also disappointing — repetitive meals, many dishes cold, and limited safe options available. The advertised à la carte restaurant was closed for our entire stay and was only offered after we complained.
There were also several other issues during the holiday:
The pirate splash pad, one of the main reasons we booked this hotel for our toddler, was closed for most of the week.
The play park and soft play were also unavailable.
Bottled water was never replenished in the room despite the all-inclusive package.
Tea bags were unavailable for several days.
We had ants in the bathroom.
The shower flooded regularly due to a poor seal.
Housekeeping standards were poor, including stained bedding and dirty floors.
While some staff members were polite and tried to help, the overall experience caused significant stress, disappointment, and additional expense for our family. The hotel simply did not meet the standards advertised or expected from either Jet2holidays or a 4-star all-inclusive resort.
Sadly, this is the first all-inclusive holiday where we were consistently worried about food safety and regularly left hungry.
Also spas not built but they send email saying being refurbed"
