"Booked 7 nights staying in the adults section on all inclusive (this hotel is not adults only)
Jet2 coach transfer was about 40 minutes with hotel being second drop off, pick up was on time and can be tracked in the jet2 app, transfer being about an hour.
My room wasn’t ready on arrival I arrived at 2pm checkin is at 3pm so had to hang around for an hour, was not told we could go and have lunch, just told to come back at 3pm
reception team, gave a map and explained where my room was. only offered water on arrival, would have been nice if it had been cava or a fruit juice
The main areas of hotel are clean and very impressive
Never once went I into the toilets not to find them clean and fully stocked.
Room was modern and spotlessly clean, and kept this way by Ana Rosa who always pleasant and friendly. I did find the pillows uncomfortable. Large bath towels, shampoo conditioner and shower gel, but found the shower would leak into room.
Bottle of water in arrival but this is not restocked, tea and coffee and kettle.
The kettle lid in my room was broken, reported to reception, they sent a maintenance man to check, he said yes I’ll get it replaced, he never came back.
Never ever got to the adult pool as this is such a small area for the amount of guests, this really needs to be improved on, if felt like a last minute add on.
We did have a drink in the adult only pool bar while awaiting my room. We was served by Michael who was very pleasant, they don’t serve any food or snacks here you have to walk over to the main restaurant or snack bar.
Pools don’t open till 10am so no rush for sun-beds. Pool towels are available for a 20 euro deposit, towels can be changed daily, get the card back at end of stay to get deposit back. The area is hosed down every morning… so are the sun-beds, these are still soaking wet at 10am, found a lot of sun beds and chairs mouldy, the beds that are in the middle pool are all flaking and just look grubby
Pools are cold on entering. When trying to relax the flies are relentless and very very annoying, they don’t leave you alone!
Evening entertainment is shockingly bad, two rooms are separated by a glass partition, kids and adults sections combine that with the pipped music it’s three lots of music going on at the same time, one evening they had an outdoor cinema 4 lots all at the same time.
The pipped music is only jazz, great if you like jazz but if you don’t then it’s tough, be nice to have music for all genres.
The guys behind the bar were good if a little slow at times, couple of top shelf brands of alcohol, check the drinks menu to see what’s included on AI
The Italian restaurant was closed but I was offered a meal in the emblem, starters and desserts buffet service with the main being cooked to order, even if your AI you have to pay for all drinks.
Food in the main restaurant
breakfast was good
in the evenings was lukewarm at best. There was plenty of choice, food on cooking stations cooked to order, salad bar and pizza station.
One member of staff in the evenings Jennifer was so rude, one evening I asked for cava (this is self service) as it had run out and I got an eye roll, my friend got cutlery from another table as the table we picked had none, for her to throw her arms in the air and swear in Spanish.
A nice 20 min stroll (turn left out of hotel, then turn right at roundabout) will take you into the music square, with plenty of restaurants, passing by shops and several small beaches.
This hotel has potential but at the moment it ls lacking in quite a few areas and can be very hectic, and doesn’t seem to be organised.
For me I would not return."
