"All the main building areas are brand new, decorated and furnished very well, there’s far more seating in the entertainment lounge rather than the jazz bar type place next door yet the entertainment lounge is incredibly quiet at the current capacity (less than half full)
The room once again is all brand new, we stayed in a Kids suite with terrace. In future we would prefer a room with a balcony as the terraces are open but it wasn’t a problem. The bed was huge and yet the bedroom didn’t feel cramped at all with a travel cot in the room.
The bathroom has a great walk in shower, we took a paddling pool for our 2 year old as a bath and this worked well.
The living room was huge and had a fair amount of dead space by the kettle and mini fridge where the door would normally go (the entrance to these rooms is via patio doors on the terrace).
The tv’s have YouTube built in whilst we also connected our firestick with no issues. There was no games console as advertised though but this didn’t bother us.
The food was mostly very good, breakfast has everything, fresh pastries, meats, cheeses, yoghurts, fruits, back bacon, sausages, beans, hash browns, omelette station, another separate egg section and a smoothie station.
Lunch was served in the pool bar and was probably the best meal each day. Freshly cooked seafood, steak, secreto, chicken & Prawns. There was always a Paella of some variety & pizzas cooked fresh too. A few pre cooked dishes too which were clearly labelled as well as a salad bar and the usual meat, cheeses & fruit.
The ambiance and set up of that pool bar is lovely and it was a great spot to relax for an hour with a gin & tonic.
Then we come to dinner which was good but had its problems. Some nights it was excellent, especially Sunday & Wednesday which seemed to be Spanish and Asian themed respectively, think mini portions of Garlic Prawns and plenty of sushi.
One night though we found it almost impossible to make a dinner up, very few proteins apart from the 2 fresh cooking stations and the carving station but there was only 1 chef between all three, people either just gave up waiting or the queue for people waiting was too big. If we didn’t have our daughter with us we genuinely would have left and gone out for dinner.
Unlike other reviews we didn’t find the food temperature to be a problem but the lack of labelling is being mentioned in most reviews and it is an issue. They have allergen information on screens but they are a fair distance away from the buffet itself. We were very disappointed that the A La carte wasn’t open at all while we were there, it feels like something we should have been told about beforehand.
The pool areas that are open are excellent, the bottom pool closer to reception is heated to a good temp, much warmer than other heated pools in the Canaries. The kids splash pool is great and is also heated to a similar temp, the pool with the Balinese beds was baltic but it was January and I can imagine that will be great from March onwards.
The staff were excellent in every department, especially the kids club. I can imagine it being quite difficult with there being so few guests at the moment. Some nights there were only 2 kids in the disco and they were no less enthusiastic.
Within 2 mins walking distance there was a Hiperdino, a small swing park, a water park (currently closed for winter) & several bars & restaurants. You can walk further to the strip if you’d like and we did this for dinner a couple of nights. A cab to the absolute centre is roughly €5.
Sorry for the long read but with it being a new hotel I think the more information the better. We have already looked at making a return booking."
