Novotel Barcelona City

"Good afternoon, I simply want to warn you and strongly advise you to be extremely careful before choosing this hotel. My experience was deeply disappointing, and I honestly believe that the reality is nowhere near what is presented in the promotional photographs. The level of cleanliness is, unfortunately, unacceptable. The curtains are dirty, the air-conditioning units are covered in dust and grime, the refrigerators are extremely dirty, and there is a terrible smell in the rooms. The bathrooms are full of mould and clearly lack proper hygiene. The photographs displayed online also appear to have been taken years ago and no longer reflect the actual condition of the hotel. I spoke to one of the women working in housekeeping, and she told me that she has only 23–25 minutes to clean an entire room. It is difficult to understand how anyone could properly clean and prepare a room to an acceptable standard within such a short amount of time. What is even more disturbing is the impression that the housekeeping staff are working under enormous pressure, with low wages and very little respect for the work they do. This is not only unfair to the employees, but ultimately affects the guests as well. I also spoke to several other guests in the corridors and asked whether their rooms were clean. The answers were very clear and, unfortunately, consistent with my own experience. The common areas are no better either — the amount of dust throughout the corridors is shocking and gives the entire hotel an overwhelming impression of neglect. The attitude of some of the supervisors is another serious issue. On top of that, the lack of basic English communication is extremely difficult to understand in a hotel where almost all of the guests are English-speaking. Frankly, in its current condition, I do not believe this hotel deserves even two stars. It is a real shame, because the location has enormous potential, but an attractive location cannot compensate for poor hygiene, inadequate maintenance, poor management, and the way both guests and employees appear to be treated. I am not writing this out of spite. I am writing out of genuine anger and profound disappointment. Guests pay for a certain standard and have every right to receive what they are promised. The gap between what is advertised and what you actually encounter here is simply unacceptable. I sincerely hope these issues are taken seriously and that concrete action is taken to address them."

"We recently stayed at Novotel City Barcelona. The staff at the front desk were very friendly and helpful throughout our stay. The location is also very good. The room itself was also good overall. Unfortunately, the bathroom let the hotel down. As shown in the photo, there was noticeable limescale buildup around the shower fixtures, and the grout between the tiles had turned black with mold in several places — despite the room otherwise being clean. For a hotel at this level, better maintenance of the bathroom would be expected."

"Checked in on time and wasn’t told that there was no hot water in the hotel. Went to my room to shower to have a cold surprise. It’s been 12h and no hot water! They claim they are working on it. As I guest I should have been advise and given an option to move to a different hotel. Rooms also had no blankets, requested several times and nothing. They keep saying to speak with the manager that only will be here tomorrow morning. Don’t waste your time , $ or patience. Come for a drink, food and views at the rooftop and that’s it. Otherwise not worth it at all."