Novotel Barcelona City

"Unfortunately, the experience was disappointing, largely because of the staff, especially the lady supervisor at reception. What went wrong: Terrible check-in experience: Check-in was delayed by over an hour due to the hotel's power outage and internet failure. I completely understand that technical issues can happen, but there was no empathy or customer care. Guests weren't even offered water while waiting. When I mentioned I had just completed a 10-hour flight, the response was simply, "I understand, but it is what it is." Very poor value for money: For over €360 per night, the room was small and extremely basic. There were no bathrobes or slippers and, surprisingly, there wasn't even a blanket in the room. Having stayed in 4- and 5-star hotels across more than 40 countries, this was a first for me and well below the standard I expected from Novotel. Rude handling of a late checkout request: I was initially told to ask on the morning of checkout. When I did, the lady supervisor immediately said it wasn't possible because the hotel was fully booked—without even checking the system. Only after I reminded her that I had already lost over an hour because of the hotel's technical failure did she reluctantly say she would check with her supervisor and then returned offering just a one-hour extension "because of the experience you had." Her tone throughout was dismissive and rude. I even asked whether the hotel was suddenly no longer fully occupied, but she simply pretended not to understand the question. vebiggest disappointment was the staff. Technical issues can happen at any hotel, but it's the way guests are treated that makes the difference. The reception team—and especially the lady supervisor—turned an inconvenience into a very unpleasant experience. To add to that, the reception was consistently overcrowded with what appeared to be only one desk operating most of the time, leading to long waits. The breakfast was also quite basic and did not justify the premium price paid. I left feeling that this hotel simply does not deliver the level of service or value expected for the price. I would not recommend it."

"We booked this hotel on July 21st for same-day check-in while on our way from the airport. At check-in, we realized there was an error in the occupancy on our reservation. The front desk made zero effort to help: no suitable room, no option to add an occupant, no connecting room, and no refund so we could book a hotel that could accommodate our family. The staff were rude and dismissive, not what you'd expect from an Accor property, and definitely not what we needed after a long flight with kids. We had no choice but to book elsewhere at our own expense. Months later, Novotel still refuses to refund a stay they were unwilling to accommodate. Avoid if you're traveling as a family and might need any flexibility whatsoever."

"We stayed at this hotel for nearly a week in a family room, and unfortunately our experience was disappointing. The family room was much smaller than expected and did not feel suitable for a family. The bathroom extractor fan was not working, and the Wi-Fi frequently disconnected throughout our stay. The rooftop swimming pool was also disappointing. It is very small and triangular in shape, and because it was always busy, we never had the opportunity to use it during our entire stay. The biggest disappointment was the breakfast restaurant. Although there was a good variety of food, the tea cups were not clean. This wasn't just one or two cups – many of them were dirty, which was very unhygienic and unpleasant. Overall, we expected much better from Novotel. While there were some positives, the room size, maintenance issues, unreliable Wi-Fi, overcrowded pool, and poor cleanliness at breakfast made our stay disappointing."