NH Collection Barcelona Gran Hotel Calderon

"The hotel offers Terrace Rooms which made my stay EXCEPTIONAL! Love this!! Close to many eateries/coffee and easy walk into the Gothic Quarter. The hotel facilities and room were extremely comfortable and the roof top terrace provides a great view and comfortable place to relax."

"I have traveled extensively and stayed at many hotels around the world, but my recent experience with NH Collection Barcelona reminded me what truly exceptional customer service looks like. Without going into the specifics, the team demonstrated a level of understanding, flexibility, and genuine care that far exceeded anything I could have expected. In an era when many companies simply follow policies, they chose to put the guest first, and that made a lasting impression on me. What they did earned not only my appreciation but also my loyalty. The professionalism, kindness, and integrity shown by the team reinforced that this is an organization that genuinely values its customers. Because of this experience, whenever I visit Barcelona in the future, NH Collection will be my first and only choice. I cannot recommend them highly enough."

"My group stayed May 22–24, 2026 and what was supposed to be a birthday celebration turned into one of the worst hotel experiences I have ever had. At check-in on my birthday my room was not available. Staff placed me in another room and charged me an unauthorized third person supplement plus tourist taxes — fees with no basis in my original booking. I was so overwhelmed I was in tears at the front desk. I called American Express Travel for help and with five agents standing right there staff let the call ring unanswered until I physically walked up and told them Amex was on the line. Manager Adrian then promised the sofa bed would be set up before we returned that evening. Night 1 — we returned after midnight and the sofa bed was never set up. No bedding. No pillow. Nothing. I have photos proving this. Night 2 — I called the front desk to report it again. Staff tried to charge me €5 just to bring up a fork. When I raised the sofa bed still not being made I was told housekeeping was done and was offered only blankets. We returned after 1am. Still not set up. Two consecutive nights. Same broken promise. At checkout I raised the full complaint in person. Staff sent someone to inspect the room confirming they knew the complaint was legitimate. They still refused to adjust charges and promised a follow up email that was never received. Three broken promises total. American Express Travel has been notified and a formal complaint has been filed with NH corporate and the CEO. Do not stay here if you expect 5-star service."