NH Collection Barcelona Gran Hotel Calderon

"Very nice service and amazing view of Barcelona!! Would recommend a 100%!"

"This is a good hotel with very kind staff and a nice breakfast buffet - but the level of communication is simply not good enough for a 5 star hotel. The good: Room is nice and modern and everything seemed to work. We had purchased a room with a view which was very pretty. The staff were consistently nice and welcoming and willing to spend the necessary time for you. The breakfast buffet has a large variety of things of a good quality. The tiny bad: On the very tiny scale (I mostly say this because I found it funny), the doorman/security almost never opened the door for me and my girlfriend. He would regularly open it for other people, but not for us. We started seeing it as a game, and towards the end of our trip, he opened the door for us! Win! The major bad: Communication at this hotel is simply not up to the standard which I expected. About a week before arrival, I wrote an email to the guest relations desk about booking an experience in Barcelona. I never received an answer. The staff in person never mentioned the mail either. It seems on other reviews that this hotel generally does not manage to respond to customer emails, which is incredibly strange. I can't tell if it's a system error or what, but I've never tried that at any level of hotel, and I certainly didn't expect it from a 5 star hotel. During the second day of our trip, water dripped out of the A/C unit, which is just an unfortunate accident, which I do not hold them accountable for. I called reception about it 2 times (and was about to call a 3rd time) and it took almost an hour for them to send someone up to handle a very serious problem like that!!!! That is insane. The repairman said reception would contact us about moving rooms for the night, but they never did - so I had to reach out myself again. We left for dinner and they assured us "they would have a plan ready when we came back". The plan turned out to be just a key card for another room (a downgrade) and no plan; no information about the next nights and no help in moving our bagage. We contacted the guest relations the next morning and had a lovely conversation there - but again, I was the one who had to reach out and say that I expected more. In short, the hotel is very nice. But if something goes wrong, you will have to push for the communications yourself, as it is simply far below expectations otherwise. With that in mind, I would suggest the hotel to others, but given my experience, I would not bother coming back."

"Imran was our server very nice! The view was amazing got super nice photos and the atmosphere was great before going out after !"