Monument Hotel

"Upper management never contacted me back for issues about constant noise from subway staying on first floor. After an early morning flight and getting only 4 hours sleep, The Monument Hotel checked us in and gave us a room on level 1. All night we heard the subway. The hotel is above the subway station and it ran all night. We only got 3 hours sleep. Four months in advance, we advised due to me waiting for a kidney transplant, I need a room quiet and clean. The bathroom shower leaked all over the bathroom floor leading to the bedroom, constant noise from subway all night, and loud taking in main corridor could be heard. I talked with Ricardo at the guest reception check in and he said will contact the GM to contact me. Still waiting over 1 week with no reply for inconvenience. Poor upper manager who did not care for guest."

"The Monument Hotel’s location is fantastic. The most memorable part of my stay was the exceptional concierge service. They helped me with everything I needed and took care of every detail with genuine warmth and professionalism. On top of that, the three-Michelin-star restaurant, Lasarte, was an absolutely outstanding fine dining experience. The food, service, and overall atmosphere were truly exceptional. I enjoyed it very much and would highly recommend both the hotel and the restaurant to anyone visiting Barcelona."

"This is an excellent hotel, truly 5/5 in a great location. From check in to check out everything was a great experience. The staff were all very welcoming and helpful throughout our stay. We stayed here for 6 nights and would highly recommend it for families traveling with children. They set up a nice pack and play for my toddler to sleep in. We stayed in the suite and were wowed when walking for the first time. The rooms are well designed both in interior design as well as functionality. The bathroom was very spacious with a beautiful soaking tub with jets. The water pressure in the shower was great and easy to use with both shower head and waterfall functions. The walls seemed noise cancelling as my mom said she never heard the baby cry. The room had a nice kitchen space we used often to cook simple things. Otherwise the restaurant downstairs was quite good for drinks and tapas. I wish I had made a reservation at their Michelin star restaurant in advance as they were booked out during my stay. Breakfast every day was included and delicious, they had eggs made to order and the tortilla Espanola was delicious. Coffee is made fresh to order and there was a wide selection of fruit, bread, meat and cheeses as part of the buffet. Housekeeping services were great, the rooms were spotless every day and it was so nice to come back to a comfortable bed and clean room after our day of sight seeing. I saw multiple families with children and can see why. They have an elevator which makes it quite accessible for a stroller. The hotel has a nice 2 foot deep outdoor pool on the roof which we took advantage of one hot day. There is a lounging area and the bar area is very popular at night. My mom was happy with the massage services at the spa. Overall we had a wonderful stay here and made many wonderful memories. I would highly recommend staying here."