Myriad By Sana Hotels

"Nice hotel on the river. Amazing staff, very friendly, talkative, polite and with good spirit. The room was fine. Airconditioning working properly, great shower."

"I stayed at Myriad by SANA and, while the design of the rooms is fun and unique, I found them to be very impractical. The shower has no door, and even taking a slightly warm shower causes the entire room to fog up. The AC does not cool the room to the temperature it is set at, the ventilation is awful, and the room becomes wet and damp. There was a moldy smell when I checked in that persisted throughout my stay. You also cannot open the window without the AC shutting off, so there is no effective way to cool the room or ventilate it when this happens. Unfortunately, the cleanliness was also unacceptable. When I arrived, there was curly brown hair in the bidet and on the bathroom floor, the wallpaper was peeling, and there was debris in the shag rug. I reported these issues and was told they could not move me because the hotel was sold out. The only initial compensation offered was a free drink at the bar, which was not useful to me because I do not drink. The hotel said they sent someone to inspect the room, but I was told there was nothing they could do. Most frustratingly, the hair was never cleaned. On my final day, after I reiterated the issues, they kindly granted me a late checkout, which I appreciated. However, when I was preparing to check out, I stripped the bed to help housekeeping, as I often do because I work in hotel management. I then discovered more brown hair inside the bed that was not mine. I was especially glad I had traveled with my own pillowcase. I have worked in luxury hotel management in the United States for over 14 years, and in my professional opinion, this level of cleanliness and service is not consistent with a luxury hotel. I do not believe this property would be rated as highly in the United States based on my experience. At checkout, they gave me a tiny discount on my room service, which I felt came nowhere close to remedying the situation. The hotel has a distinctive design, but that does not make up for poor ventilation, cleanliness issues, and an inadequate response to guest concerns. I would strongly encourage travelers to consider these issues before booking."

"Stayed at the hotel for about ten days for a conference and it was the most flawless experience. The location is great for an international event as Lisbon’s airport is only a ten-minute transfer away. All the rooms have seaview and loved their stylish furnishings. The gym which is perfectly open 24/7 is located on the top floor and has the most gorgeous sunrise views. Even though it is not big, the gym was never too busy and the machines were in very good condition. The meeting room on the first floor was stunning with three window walls, it felt like being surrounded by water. All the meeting coffee breaks and meals were delicious and delivered perfectly. The breakfasts were also a highlight, the staff was incredibly attentive and the back terrace tables had perfect water views. The lobby bar served the most delicious iced margaritas among many other cocktails. The best part of the experience was the phenomenal staff, everyone was welcoming, attentive and always had smiles on their faces. Would not hesitate for a second to return for future events."