Myriad By Sana Hotels

"We chose the Myriad because it was close to the airport, but the hotel ended up being so much more! I loved the free health center and spa on the top floor. The waterfront restaurants across the street had a great selection and lively atmosphere. The views of the bridges and city were gorgeous. The staff was very nice and made us a breakfast box to take to the airport in the morning. It felt like we extended our vacation by a day by staying here -- a perfect last night in Portugal!"

"Dated hotel, no USB in rooms, door stoppers falling off, entertainment in rooms is primitive. Staff are rude, I had a member of staff argue with me twice that a steamer is better than an iron, that's why there are no irons in the hotel (very forceful argument I had to ask her to leave my room) . Room service was delivered cold (on two occasions). The hotel is beautiful and in a great location, however, don't expect much from the food (bland and unseasoned), or the hotel staff. This place is well overdue a room refresh."

"The location of the hotel and the hotel itself are exceptional. Being a business trip, we probably couldn't take advantage of certain hotel amenities. We can describe the room and its views as spectacular, with a whirlpool tub in the room (albeit with a broken handle). Nice decor and a comfortable bed. The included breakfast was good, on par with other hotels in Parque das Naciones with fewer stars and lower prices. Compared to a 5-star hotel, some things were pretty poor, such as the bathtub handle, the cleanliness of the tub, and some towels with blackened corners. The window opening, for a 15th-floor apartment, was a bit weak. But the worst thing is that they should have provided better information about the parking location. In our case, it was a terrible experience for a hotel of its category. Paying €27 for one night's parking and, to access the hotel, having to leave the parking lot, climb some stairs with our suitcases, and access the hotel as if we had parked outside the hotel. Discovering that from the parking lot, you could access the convention center and the hotel itself is also not a good way to access it. Especially after asking at reception for parking access, they were informed after paying that it was accessed from outside. This is more than just a broken bathtub handle, a broken welcome glass, and a poorly-fitting window lock on the 15th floor (all of which were reported at reception upon our departure)."