Xerion Hotel

"The room was nice and clean! However, the pillows were awful. I ended up using the tiny small pillows that came on the bed, also the noise level at night. All I could hear from my room was furniture moving for hours. I went to the bar on my first night there and it was dead quiet but someone took half an hour to make my drink. Double bed came with 2 single quilts which was abit annoying. The videos attached doesnt even do justice. It was so loud that I struggled to sleep"

"We stayed in the Hotel for 5 days in total. Its in an area just outside the main Jewish quarter in a quiet side street. The area surrounding it is beautiful with lots of cafes and restaurants and within easy walking distance over either bridge to the center. We had emailed in advance to request a quiet room with curtains as I have difficulty sleeping with noise or too much light. They did respond so when we arrived this is what we were expecting. We were placed in a room on the 1st floor, opposite a lift and a main connecting door to the other levels of the atrium. The room was dark at night, however, our door was only 4ft from the lift door so we could hear this going up and down, the doors opening, people talking outside and the connecting door banging constantly. We also had pillows that should have gone in the bin, it felt like hard clumps of cotton wool inside. We were woken at around 6.30 a.m by someone leaving the room next door. Then the cleaner went straight in after and we could hear furniture being scraped and the hoover going at 7.30 a.m....... We complained and the young receptionist was quite arrogant. They promised us new pillows which we had to request again upon returning at 6.30pm. We had another night of disturbed sleep, at 6.30/7ish we could hear banging and scraping furniture ( we discovered we were above the restaurant) and the lift etc going. After speaking to the Manager on Monday morning, who was very pleasant and helpful, we were moved to a better room. We were compensated and the room was much quieter. The food in the hotel is excellent, bit there are just a few things they need to change, for example, all of the carpets are very dirty and smelly, the furniture has seen better days, the towels are old and they need new pillows. It could be a very good 4 star hotel, but I would rate it currently at a 3. I would give more stars , but I feel due to the communication issues and lack of help over the weekend I can't justify it. Probably best for a 1 night stopover in reality."

"Lovely hotel, perfect location for everything in walking distance, wonderful friendly staff, so much food choice for breakfast and tasty evening menu. Comfortable rooms (Netflix & Prime too). Highly recommend!"