Vienna House Andels Cracow

"Many reviewers seemed bowled over by the service. The service is fine and check-in/out was quick but this doesn't make up for the other shortfalls. Location is good, especially for my Krakow office but the hotel isn't 4-star even by European standards. The main issue is the bed. I had a "deluxe" room but the bed had a cheap foam mattress, weird inflatable pillows, and a duvet far too small for the mattress size. You wouldn't comfortably sleep two people despite the bed being king size unless you both sleep in the middle. Other small but odd things like only getting an iron/ironing board in a deluxe room not a regular room. Regular room guests have to find the ironing room on the first floor. You might like this - if you're seeking a nostalgic Youth Hostel experience! The breakfast was good and definitely 4-star and the barman & drinks were pretty good too. Unfortunately, these upsides can't compensate for a hotel failing to fulfil it's primary purpose - to provide a good sleep in a comfortable bed. I stayed at the Sheraton Krakow before which had it's own issues but it is far better than Vienna House and worth the likely price premium."

"Very good 3-night stay, ideal location for visiting the city center. Everything was very clean, very good breakfasts with a lot of choices. The service remains mediocre, the staff in general is not very friendly, something we noticed during our week in Poland, with a few exceptions of course."

"We spent 3 nights at this hotel. It is very well located, next to the train station and a large shopping center. Not far from the old town, which is superb. Comfortable room, complete breakfast. Perfect, if not for the attitude of the staff, who are very haughty (in the morning at breakfast). The girls clear the tables mechanically, without a glance. Too bad!"