Novotel Krakow Centrum

"Positive: I want to start by giving the reception staff a positive review. They were incredibly friendly and helpful and deserve the praise. If not for them, I would have given a 2 instead of 3 star review. The location was absolutely amazing, close to the centre, close to the castle. Everything was at walking distance. The big downside of the stay was the fact that the rooms weren’t cleaned properly. After checking in, I went into the city and only arrived back in my room very late. That’s when I notices hairs in the shower, the shower drain lid being broken, paint that was chipped off on the shower floor, and even worse: hairs on the bed. I went to the reception and the “night” receptionist was incredibly friendly and switched my room without hesitation. However: this room had the same issues. She again, being incredibly understanding, switched my room, but now to another floor. This one was clean. But after they cleaned my room when I requested it after a few days, the “clean” bedsheets had some stains in them. Since I had only two nights left, it was late and I was incredibly tired, I let it be. But it definitely influenced my trip negatively, since I constantly felt unsure about if everything was clean."

"Ideal location to Wawel Castle and Krakow old town less than 10 minutes walk away. A tram station in front of the hotel and lots of restaurants near by as well especially along Zwierzyniecka (Street). Room very spacious but house keeping could be better. The buffet breakfast is good if it's not too busy (earlier) as too many people food runs out quite fast."

"Great family hotel with a beautiful Wawel Castle view We had a great stay at Novotel Kraków Centrum as a family of four. Our room was spacious, modern and very comfortable, with a sofa bed for the children and a beautiful view over the Vistula River and Wawel Castle from the third floor. The location is excellent — most attractions are within walking distance, and the Old Town is about 15–20 minutes away on foot. Breakfast was very good, with a huge variety and plenty of choices even for picky eaters. The indoor pool is a nice size and there is also a jacuzzi, gym and wellness area. The room had a fridge, a coffee machine with capsules, and there is a water dispenser on every floor to refill bottles. The bathroom was large and comfortable with a walk-in shower. The only small downside in my opinion was that the soap, shampoo and conditioner are provided in dispensers rather than separate bottles, but that is standard by all hotels todays. There is also underground parking shared with the Ibis hotel, costing 100 PLN per night. Overall, a very comfortable and family-friendly 4-star hotel in a great location. We especially loved the view and would happily stay here again."