ibis Krakow Centrum

"Extremely disappointing experience at Ibis Krakow Centrum. The AC didn’t work for all 3 nights, and despite complaining every day, nothing was ever resolved — just endless excuses. Worse than the broken AC was how dismissive and unprofessional the staff were about it. I was repeatedly told it was being handled, clearly just to get rid of me. For the price I paid, this kind of treatment is simply unacceptable. Avoid."

"Staff - Hit or miss, some were quite rude and some were more than helpful within the hotel Room - standard size, clean ish but room flooring is quite stained that gives it a slight dirty affect. Can hear corridor noise quite clearly. TV’s are not smart. We had 2 twin beds, they were very uncomfy and each day woke up with a sore back and kneck. Only 1 pillow per bed with no option for more. Location - Has a supermarket right outside and 3 local shops near the hotel as well as a pharmacy and petrol garage. Also plenty of food options close by too and a restaurant within the hotel. Around a 10-15 walk to the city centre. Facilities within the hotel - Water machines for water bottles, restaurant in house, rent a bike"

"I booked into this hotel for 4 nights. The hotel is not in the most salubrious area but it isn't far from the castle and taxis are very cheap to go into the Old Town from there. The rooms are quite small and I wasn't keen on the red black and grey decor, the carpet never looked clean to me however the clearing of the rest of the room was very good and my bed was perfectly made every evening. The first two nights I slept well although the king size bed felt like 2 pushed together with a channel in the middle. However the problems started when a group of teenagers turned up and my third night was horrendous. These idiots were slamming doors all night and screaming like demented people. It went on from late afternoon through to the small hours and despite several calls to reception , this racket only stopped at 2.30am and I was up at 6. After speaking to reception the following morning I was assured that they were checking out that day, but low and behold it started up again at about the same time early evening only louder. It was impossible to sleep and I had to be up at 4am the following day to catch a flight. It only stopped at almost 3am.i do not believe the hotel took me seriously. Yes I was listened to but nothing happened and after one night of hell this should have been resolved. They had an older figure, perhaps a teacher with the party of boys and he should have been spoken to. One young woman on reception was laughing when I said I would go and speak to them myself whilst telling me not to. Two nights with almost no sleep is just not acceptable. These boys were obnoxious at breakfast touching all the bread and breaking wind at the table but nobody said anything to them, where was any security at night when the kids were screaming and blasting out music while slamming doors? Disgraceful and spoilt my trip to Krakow."