"After the last hotel, which was to say the least AWFUL, we were looking forward to a good one, and the chance to have a swim, which never happened, but more on that later.
We eventually found the hotel, but initially wondered what we had booked with dumped cars in the car park, damaged and destroyed, lots of overgrown weeds and rubbish, we worried that our car would be safe, we managed to get a parking space right outside the doors of the hotel, as I had my blue disabled badge with me, but no other cars throughout had any form of disability label in their cars, which is dreadfully selfish.
Checking in was simple and quick, and once we got to our room we found that there was no fridge or cooler, which was a pain as I had medication that needed to be kept cool.
Speaking with reception they looked to see if a fridge was available, which it was not, and a compromise was met with a bucket of ice with us having to constantly refresh it, as the ice melted so quickly.
The staff on reception were polite, understanding and quick to respond to any and all requests, we dumped our luggage in the room and headed back down to the restaurant, as we had had a long journey, breakfast in the last hotel was rubbish, and we were hungry.
We saw one of the waitresses bring out a pizza for another customer so we decided to have one of them between us, with a couple of side orders or fries and onion rings, but it was our first, what we call slob out food, or fast food, of our holiday.
When it all came these was just so much of it, but between us both we managed to clear our way through it all, we had no room for dessert.
Back in the room, which was really nice, lots of room to move about, a desk and decent chair, and a sofa as well, and a beautiful bathroom with decent sized shower, that pumped out loads of hot water, there were toiletries on the wall of the shower and the sink. Big decent towels too, there was a hair dryer in the room but we never used that.
There was also a wardrobe with an iron and ironing board, should we have need those, the TV was huge, and the one of only two down points on this hotel was that the TV had a really bad signal on the TV, every channel, meant you just could not watch it, thankfully we watched streaming services on our laptops so we still managed to chill in the evening.
We had three nights at this hotel, and in our first full day we got a BOLT taxi, which is easy to order from the app, they pick you up at the door, and drop you off as near as possible to your chosen destination, unfortunately the driver we had was dangerous, was on his phone more than looking at the road, speeding and honking his horn at every opportunity, we also found that the majority of the drivers we used were not very friendly.
We got back to the hotel and thought about a swim, so we eventually found it, through a maze of corridors, only to be told that it would cost us 50zl each, which in sterling is around £10 each, we do not pay those prices in the UK for public pools and never pay for a hotel pool, and we never will, so we left that there, but it really did put a downer on the first day in Krakow.
We had another meal that night, in the hotel, and that was beautiful, we even had a dessert which was ok,
Sleeping for me has always been an issue, I need lots of pillows to support my back and neck, but we find Euro hotels use these horrible pillows that just deflate to nothing when you put your head on them, we asked for extra on night one, and they were very nice comfortable pillows, and I had three good night's sleep.
When we woke on the day of leaving there was this dreadful disgusting smell in the room, and no it was not me, a drain/rotting food smell, it really was not nice, we ran the taps in the sink and the shower in case the drains had dried out overnight, but no, the smell persisted.
We took some luggage to our car, before we had breakfast, one waitress kindly filled our water bottles with ice so we could have cold water on our long journey to the next hotel. Which is in Austria, Vienna.
Overall, for a hotel of this supposed quality, and using the name Hilton, to be charged extra for a swim, and the amount of charge too, no fridge in the room, and the drains smell, did put a downer on the stay, but over all the friendliness of the staff, lovely, if limited food for main meals, clean and well kept public areas, brilliant selection for breakfast, and decent rooms, would make us stay with them again.
I will add that along with the added costs for swimming, they also charge a rather extortionate fee of 60zl per night to park, Which is around £12, this we found laughable when the car park is in such a dreadful condition with dumped broken down cars just sitting in the car park rusting away. Not a very nice way to arrive at the hotel."
