Leonardo Hotel Utrecht City Center

"5 stars for location and staff, 4 for breakfast, 3 for the hotel which was a step down from other Leonardo we stayed in. We were there for 4 nights and enjoyed the unbeatable location in the city center. The staff was very friendly and helpful, they were even willing to warm up a dinner for us! The breakfast was good but we would have liked a little more choice with the cold cuts. The hotel itself consists of 2 buildings which are connected through 2 elevators, hallways and narrow, steep staircases. It is in need of a thorough overhaul. Our “comfort room” had only one chair in front of a desk and no other seating facility but a small balcony with a pleasant view. However, the door was scratched, badly marked and the lock falling to bits. The room and bathroom also needed a renovation. As we were facing the back the nights were quiet apart from the chimes of the Domtower which we actually enjoyed and no complaints about the mattress. The hot water is dangerous. You can scald yourself on it and there should be a warning sign. Upon arrival the room was very warm. It heats up during the day and there was only a small fan which didn't help much to cool it down. All in all it was a pleasant stay and we would stay in the Leonardo again."

"Our room smelled bad. After there was no improvement despite airing it out several times, we reported it to the front desk. We then received a smaller room where the shower did not drain properly. No offer of help with luggage or a free drink"

"Excellent location near the station and the center but far from the standards of a 4-star hotel. Fairly old room, lack of air conditioning in the room and 2-star furnishings."