"We stayed here in July 2026 for a week, looked great from the pictures. And only a 25min drive from airport. We arrived about 1pm after starting our journey at 2am. Reception wasnt particularly busy but appeared to only have 1 member of staff checking people in and so we had a very long wait. We already knew about tourist tax, but was told we could either wait until 3pm or pay to enter the resort and use the facilities ahead of then. In total 1100 dirham was handed over so we could use the hotel ahead of our 3pm checkin and cover the tourist tax. We knew towels were extra so took our own.
The main pool was rammed every day, with sunbeds "booked" with towels on them by 8.30am. Im assuming this is because this pool had a bar serving alcohol. The other pools didnt. This pool also had entertainment like volley ball & inflatables etc.
The AQUA PARC was great, loads of pools for all ages, water was usually about 28 degrees so nice & warm. The wave pool was a firm favourite and the "secret pool" which was a new 30m pool at the back of the aqua park, which tended to be quieter. Lots of lifeguards around, all friendly and doing their jobs rather than chatting up girls.
The Aqua Parc bar only had soft drinks. The bee/wasp issue was mainly around this bar where they were attracted to soft drinks. The further you moved away from this, the less bees were around. It was not really an issue for us once we realised this. The issue with the Aqua Parc is that we soon realised it was open to the public also, and over the weekend it was absolutely rammed, you couldnt move in the wave pool or secret pool. The Aqua Parc had a snack lunch which was pizza/sandwich/salad/dessert but as they only had 1 staff serving the queue for this was crazy. It would have been quicker to walk to the main restaurant which is what we ended up doing each day.
The main restaurant was always busy and whilst staff were quick on clearing tables up they were exceptionally slow at setting them out again so we had to do this ourselves most of the time with knife/forks etc. 95% of the drink machines in the restaurant were closed off and there was never enough glasses/cups. The coffee machine in the restaurant was only available for breakfast! The food was hot and tasty, the beef was amazing, there was a good selection of food, pasta, chips, chicken nuggets, pizza, rice, veg, salads etc. However it was pretty much identical every lunch & dinner and so you soon got bored with it. We had no issues with sickness etc. If you sat inside near the outside doors to the BBQ then you got smoked out.
All staff were very friendly and welcoming, the rooms were clean although looking a bit dated with cracked tiles etc.
The biggest issue I found was there appeared to be a big shortage of staff. Whether it was the sports bar, the aqua bar, the main bar or the pool bar, there was only 1 barstaff serving most of the time, resulting in big queues. Usually 10 deep or more during off peak times and double that in peak times. The pool bar had draft beer, but after a hard day playing in the hot sun (38 to 44 degrees when we were there), it was quite disappointing to queue for 30mins at the main bar or sports bar in order to get a 250ml bottle of warm beer. Mixers like pepsi were also kept out of the fridge so if you didnt fancy a warm beer you could have a warm pepsi instead. Sure there was ice, but it melted immediately in the room temperature drinks. During peak times, the main bar queue split into 2 with 2 bar staff. But the speed of barmen varied a lot, with one queue i was in one night taking 3 times as long as the queue next to me, 45mins of queuing for me, only to be told I could only take 3 drinks when there were 5 of us. The main bar, sports bar, and outside bar were all large and could easily handle double or more barstaff. As a plus point the bar staff were friendly and not shy on the measures when it came to spirits. Whilst the spirits were not "brand names" they were actually really nice drinks so we were happy. The main bar had coffee and soft drink machines so kids or non-alcohol drinkers could help themselves without any queuing issues.
Another point we were surprised to find was this was the first all inclusive place we had visited where there wasnt "help yourself" wine & beer on tap at the pool area or in the restaurant. This would have solved a lot of the previous issues. Also, amazingly ice cream was not included. Our kids live on the all-included ice cream when we are holiday but here you were looking at 30 dirham (£2.50 so not too bad) per ice cream. There was ice cream in the restaurant but this was carefully dished out by a waiter to ensure noone had more than 1 scoop each. Amazing I found the same one day with the mashed potatoes & brocolli! They were carefully scooped out rather than help yourself as if they were gold!
I appreciate the place is a 3 star, but the above items were minor things which could easily be fixed to improve your stay.
All in all a mixed experience. I enjoyed the stay. Had I read the above before booking I would probably have not, baring in mind how much we paid for the week. If it was half the price then id happily come back again!
Top tip - sports bar opens at 6pm and is completely dead. So if you want to get served quick go there. Likewise, with the length of the main bar queues in the evenings, it was nearly always quicker to walk to the sports bar and get served there, then walk back with your drinks."
