"Overall we were very happy with our 7 day stay. The room was clean, the air conditioning effective, even a little aggressive, and everything was as it should be. The food was excellent and plenty of choice (including vegetarian and vegan) and the Jawhara restaurant (one visit per week which needs to be pre booked) surpassed itself. The facilities were very good with a broad range of activities- tennis, volleyball, petonque, table tennis, pool stuff etc. So please take the following as a guide not criticism.
The spa is well worth a visit and seemed reasonably priced by European standards.
The gym is small but very good.
The staff are helpful although if you speak a little French it helps.
There are two swimming pools- the main one was quite crowded and we went in June. This is where you will have to go if you have children as the other is adults only.
WiFi: this is patchy and seems to time you out after a while. Almost impossible at times in crowded areas. However, this is clearly a double edged sword- I need to use it a lot for work but if you are trying to get kids off their screens it may be ideal! I bought a data bolt in from o2 but it didn't work as they do not have a relationship with the local phone company.
Building work: there was a lot of this going on including drilling around the adults pool which was occasionally noisy. 6 out of our 7 days we were subjected to intrusive drilling, hammering and workmen around the adult pool. We were not informed of any works being carried out and it dawned on us on the last day they were clearly expecting a conference or head office visit hence why they were doing the work. It was more than your general routine touch ups! We were told this was the off season which was odd as 90% of the guests were Europeans - mainly French and British and French. They were even painting outside our balcony at 10 pm.
Food: although we said excellent, the choice for children was limited but this could be because few were there in June. School holiday time could be different but basically pasta, burgers, chips & nuggets. Desserts were limited.
There were few queues but if the hotel was packed they could do with a few more staff.
Beverages- this was our only gripe. Non alcoholic beverages were limited to soft drinks despite alcohol free beer like Heineken Zero being available in most other countries.
Excursions - several available from local service providers in the main foyer plus golf. However, if you just want to see local things such as the Medina, Bahia Palace and
Koutoubia Mosque it's easier to do it DIY via the hotel shuttle bus which is daily and punctual, bookable a day in advance. All three can be done in a morning. Things like camel rides and quad biking are available but having been to North Africa & the Middle East before we didn't do them this time.
Late check out: we had a late return flight so paid £29 for this. It's worth it if available although cash was requested so we suspect it goes into the staff slush fund!
Clientele: if like us you prefer not to be surrounded by Brits or more particularly English then this is ideal as they are in a minority behind the French. Although those that there were seemed to conform to national stereotypes.
Activities: I think the hotel could do more to promote these without pestering people non stop. You have to ask for information and this also applies to meal times. Some were at odd times of the day - e.g. aerobics at 4 pm in peak temperatures."
