"We stayed here for five nights at the end of a five-week tour of Morocco. I’m going to split this review into three parts, because our stay had essentially different experiences.
1. Day One – A Very Poor Start
We checked into a “Deluxe Room with City View” (an upgrade we paid extra for). The room overlooked the car park—not particularly inspiring, but we didn’t expect to spend much time there, so we accepted it.
That turned out to be a mistake.
At around 10:30 pm, the car park began to fill up and the adjacent nightclub came to life. The noise escalated steadily and continued until around 05:00 am. Sleep was impossible.
After some back and forth with reception, we were eventually moved to another room of the same category on the opposite side of the hotel, which they described as an “upgrade.” The reality is that the hotel is clearly aware of the severe noise problem affecting these rooms, yet continues to sell them without any warning to guests.
This is unacceptable for a five-star property.
Had we not been moved, we would have left the hotel entirely.
Advice: DO NOT ACCEPT a Deluxe Room with a City View overlooking the car park, adjacent nightclub and main road.
2. The Stay Itself - A Much Better Experience
Our new room, also a Deluxe category, had a garden view (which we later found is sold at a slight premium). It was worth every extra penny—quiet, spacious, and comfortable. Exactly what we expected for the price.
The hotel itself is impressive:
Beautiful, well-maintained grounds;
Three excellent swimming pools with plenty of seating;
Stylish, grand common areas.
The hotel was very busy during our stay due to conferences, which did impact service at times.
Dining:
Breakfast was very good but extremely busy—go early or late to avoid crowds;
The Moroccan and Spanish speciality restaurants served good food;
Service was inconsistent, particularly during peak times.
Location:
About a one-hour walk to the Medina;
Around 100 MAD by taxi, making it reasonably convenient for exploring Marrakech.
Staff:
Professional, friendly, and helpful throughout (with a caveat below).
Check Out
For the inconvenience of a sleepless first night and having to change rooms, the hotel offered a complimentary late check out of 19:00 on our final day. At breakfast time we confirmed the late check out with the reception desk as we were concerned that our programmed door keys wouldn’t function, but they reassured us that the late check out was recorded on the system, and that our keys would work all day. Around 17:30 we returned to our room and the in-room telephone was ringing. A very aggressive male member of staff began shouting down the phone that we had stayed in the room without permission, and that the hotel reception had been looking for us. They can’t have looked very far because we laid by the pool all day, and ordered drink and food which was charged to our room. The person claimed to be a manager, and threatened that someone was immediately coming to the room to remove us and our luggage. No amount of explanation was acceptable, and they threatened that someone was already on their way to physically remove us. No-one came, and we checked out at 19:00 as had been agreed
In fairness, Reception did apologise when we checked out, but the experience was not a good one.
Final Verdict
Would I stay here again?
Based on the first & third experiences : No
Based on the stay itself: Yes
Would I recommend it?
Only with a clear warning
Management and marketing need to be far more transparent. Selling rooms known to be severely impacted by nightclub noise without informing guests is not acceptable—especially at this level.
Management also needs to gets its act in order to start treating customers as guests, not squatters."
