Janat Al Atlas

"I have no idea what people are moshing about, however you can’t please everyone! Me and my friend have just returned from this fabulous place and didn’t want to leave. From start to finish the holiday was outstanding. The staff couldn’t do enough for us, polite and very friendly. All spoke English, tho why should they it’s not their national language. That alone shows how keen they were to please their guests. The spa was amazing. We had a Turkish bath. It was amazing. We booked for half an hour and were in there 90 mins. Outstanding. Yes it is out of the centre of Marrakesh, however there is a shuttle bus which you book, and to be honest the centre was so busy we were happy to be out of the centre. So to sum up…… the receptionist was lovely and welcomed us warmly, the accommodation was great. We had a 7 bedroom villa and private pool to ourselves, the breakfast waiters were fabulous, after the first day they knew what we wanted to eat. Same for the bar staff on an evening. 10/10. Thank you for an amazing holiday"

"So my first time in Marrakesh staying at Janat Al Atlas. We arrived at the location after a great tight and swiftly through immigration to be greeted by no one. The receptionist was called as we waited when she arrived she asked for my name which I gave her. She stated i did not have a booking I told here to check in and she found it - I said we’re you not expecting me to which she replied I have 2 other people to check in! She then stated that I needed to pay the tourist tax and proceeded to demand my money which I paid on my card, she then said I’ll take you to your room. I asked who was bringing my bag and she said she’s doesn’t do that and I’d need to bring it myself. She then proceeded to walk very quickly to our room I dumped the bag and she showed us around again she was walking far to quickly I told her 2 times to slow down as my mum couldn’t walk to fast due to an injury to her leg she didn’t listen. She shouted is the sauna and restaurant and left us to it. I asked to speak to the manager as she was very rude not been a hello or thank you ….. I’m still waiting to what from one, her name was Libra probably the rudest person I’ve ever met. Luckily her rudeness was made up by very attentive staff in the spa and restaurant. Be careful if you pay in cash as I never got my change back so was short changed for a few meals and the portion sizes are huge !!!! The spa is nice for some relation and the pool was ok (never used it) however there is nothing nearby you are stuck here 20 mins out do the city by yourself, no shops on site and nothing nearby. The hotel has no entertainment although the website states that it does and you can’t change your currency here so do it at the airport. Room was nice and big but water bottles were not provided every day had to ask at restaurant but top ups. Not the best place to stay needs some revamping and Lubna needs some customer service skills."

"Stayed in a private 4 bedroom villa with private pool. The villa is old, damp smelling and needs complete renovation. Kitchen was unusable due to smell and cleanliness or rather lack of. This place is 10 miles from anything and taxis each way to the centre of Marrakech are roughly £15 euros. The villas / hotel is surrounded by under developed waste ground and nothing within walking distance. Food in restaurant is nice, staff were lovely and ties to accommodate as much as possible. Sadly not worth the money and won’t be returning."