Hivernage Secret Suites & Garden

"Arriving at the guesthouse, you know it’s something special on approach to the wooden door- on a quiet residential street. Behind the door is a little oasis, a beautiful building, gardens and pool. The welcome provided by Abdou made us feel right at home. The room was substantial, comfortable and very clean. The housekeeper does a great job across the rooms and wider property. Our window looked over the pool and it was a pleasant view to wake up to. Abdel is a huge asset to this guesthouse. Friendly, knowledgeable and professional. He was kind and bright with the best of attitudes. He looked after us very well with recommendations and bookings. This accommodation is listed as 5 star but it doesn’t quite make this mark. It’s very good but not exceptional… Breakfast is OK- perhaps not entirely fresh. Eggs etc were cold, the coffee is from a machine and other hot choices appeared to be somewhat dry. Nice pastries and bread. Hisham who looks after breakfast is very pleasant but my constructive feedback is not to stand over guests so much, it’s off putting and a little uncomfortable over a period of days. A little bit of music playing in the breakfast room might just bring a little atmosphere too. The large roof terrace is a lovely spot for sunshine - as there is mostly shade around the pool. The beds on the terrace are comfy but have a lot of bird droppings etc. When towels are collected in the morning, they were damp. The barking dog has been mentioned in previous reviews- it’s a shame that it disturbs sleep but it’s out of the control of the management and we managed to get enough sleep to feel rested. All in all, it’s a 4 star experience at the moment, with the ingredients to be a 5 star guesthouse with a few tweaks. The setting is special, 30 mins walk to the medina and 15 mins to some great restaurants in the new part of the city. It was also good value at the rate we paid."

"Our stay at Hivernage Secret Suites & Garden was absolutely wonderful. The employees and staff went above and beyond to make our trip truly memorable, showing such warmth and hospitality throughout our visit. The atmosphere was beautiful and serene, and the rooms were both stunning and extremely comfortable. We couldn’t have asked for a better experience—highly recommend this riad for anyone visiting Marrakech!"

"Hotel was beautiful, and so tranquil (apart from the evenings) Immaculately clean, room cleaner was amazing(sorry never got your name!) Breakfast lovely, staff amazing, big shout to Hisham, so attentive. Unfortunately I do have to address the elephant in the room, or dog as it was. Neighbours dog barking relentlessly almost every night was a major issue for us, broken sleep every night. Hopefully you can find a resolution with them, as I do feel it could possibly drive returning guests away!"