"Unfortunately from the moment we arrived at this hotel, we realised it was not the experience we had hoped for or indeed paid for.
Car park was hard to find and consisted of an off road rocky facility. There was no one to help us with our luggage to the hotel or to our rooms.
We booked 2 twin rooms which both had double mattress toppers leaving us unable to separate the beds for our teenage sons. The rooms are extremely small with nowhere to store suitcases. On arrival, the power in the whole of the area was down and the hotel was operating on emergency generators. Obviously this was no fault of the hotel, however we were advised to go to the pool as the rooms were extremely hot but we were not warned that the generators were being switched off meaning we could no longer access our rooms. We spoke with reception as my son was in need of urgent medication which was in our rooms and the receptionist shrugged her shoulders and didn’t care at all.
I cannot believe there was not a way to access rooms in such a situation.
Once back in our room, there was a dreadful noise coming from the side of the hotel which our balcony faced onto and I was told this was the generator which would stop once power was restored. This was not true as the noise continued the whole time we were there and together with the sound of constant drilling and banging, it was not possibly to open the balcony door let alone sit outside. I did ask to speak to a manger regarding this and was promised a call back which never transpired.
On the second day, one of our sons became unwell with a stomach bug and we called reception 3 times over the space of an hour requesting more toilet rolls. Eventually and bizarrely, they sent us a plate of fruit! When I did receive the toilet rolls, there was no concern for my son’s health- not the sort of service I would expect from a supposedly 4 star hotel.
Having never left such a negative review about a hotel before, I would also like to point out some positives.
The hotel is well located on a strip of bars and restaurants although in July, there were some rowdy groups of teenagers. The pool and beach area is lovely with lots of available sun beds. The restaurant on the 5th floor was good with fantastic views although the service was poor and somewhat rude.
Breakfast was very average in an indoor dining room with no windows. The room had no tea or coffee making facilities and the shower was very poor with little pressure.
The staff were not friendly towards us throughout our stay and treated us more as a nuisance rather than guests. My wife became ill on the final day and needed offsite medical attention. The receptionist was originally helpful and gave us the address of a walk in centre but when we said we might be a little late checking out, she became quite hostile saying we must be out by 12.00pm. We retuned to our room at 12.05pm to be locked out of our room although the receptionist said nothing as we walked past her and did not enquire about my wife’s health. Fortunately a cleaner let us back in to collect our belongings and we checked out only 15 minutes late despite my wife still feeling desperately ill with a stomach bug. It seems incredulous that a hotel of supposedly high standards would not have the compassion to provide even one hour extension when the next guests aren’t due until 4.00pm.
I have tried to make this review open and honest to aid travellers when choosing a hotel that provides quality and value for money. We were gutted to have such an awful experience as we save all year for a family holiday."
