UNAHOTELS Ala Venezia

"Great location, 2 minutes from the Giglio vaporetto stop on Line 1 along the Grand Canal. A leisurely 10 minutes walk from St Mark's Square, easy access to.. everywhere! Friendly, efficient welcome, comfortable king size bed, spotlessly clean well equipped room overlooking the small square, good continental breakfast, excellent bar. Hotel has a small rooftop terrace offering great views. The immediate area is quiet, but there are lots of bars & restaurants within 3 minutes walk in any direction. The only criticisms we had are (1) the shower is over the bath, and the bath has very high sides - not very easy to access, and (2) the aircon unit gurgled like a running tap all night, something we pointed out to the front desk on successive mornings. Didn't put us off, and we'd happily stay again."

"Great location for the water taxi, and st marks square, nice roof terrace Our room 496 was in the attic, needed the lights on all the time, it was clean, and the maid service was good but the shower was a joke, hand held hose, no shower curtain or screen, everywhere got soaked, There was a power cut one day, couldnt be helped, but no help or apologies was offered, as no lift working, or torch offered as our room was dark No hot water one morning, no apologies We found the reception staff were not very friendly, or helpful, not even a smile The breakfast was reasonable, not much hot choice, and could have been hotter, but didnt go hungry Bar was nice, lively, reasonable prices Better room, and a smile from the staff would have helped."

"Bad experience, a terrible small room shaped as a narrow corridor, and arrogant reception staff."