Santa Marina

"My husband grew up in the neighborhood so we have been staying at Hotel Santa Marina for many years. We got a suite this time and my son and his wife stayed in a junior suite. We always go back because it’s a comfortable, old world Venetian hotel. Staff are helpful. Feels like home."

"I just had an incredibly terrible conversation with a representative of the hotel. I called internationally to see if I could have my call connected to my parents’ room. He explained their privacy policy which I understand. I stated that I was not asking for their room number or anything, just didn’t know if there was a way that he, as operator according to the phone call, could transfer my call. He stated no and I thanked him. My husband suggested that maybe what I should have asked is if I can leave a message for them. I called back. It was the same gentleman. I stated that I had just called and I was wondering if there was an option to leave a message. He repeated the privacy info again. I said I don’t need any information. I have their names, I am not asking their names, I just wanted to see if leaving them a message for them to call their daughter was possible. He rudely said with a grunt I don’t understand why you don’t have WhatsApp to leave a message, it’s 2025 (which actually it’s 2026) - I started to say, their phone location and everything turned off and they were supposed to be there three hours ago, but I got up to turned off, and he grunted again mumbled something that sounded like ridiculous and hung up/slammed the phone down on me. I could hear the hang up, not a disconnect. I hope my elderly parents who have had the worst travel experience so far with everything set up for them cancelling and them having to find their own way in a foreign country, actually found their own way, and that when they get to this hotel they were very excited about, that their customer service experience is better than what I just encountered. 😔"

"Very nice, cozy, comfortable stay at hotel santa marina. Can be accessed by water taxi. Hotel close to many tourist attractions. Breakfast amazing and a good varietyvfor vegetarians. Overall wonderful stay"