Monaco and Grand Canal

"Great location if you want to be near San Marco. Breakfast was awesome with a teenager. We loved sitting on the deck overlooking the canal for breakfast. Hotel staff is lovely. Get a room with a view of the canal! Hotel can arrange a boat pick up from the airport. Beds were comfortable."

"We recently stayed at this hotel to celebrate a very special occasion, as we had just gotten engaged the day before arriving. Prior to our stay, I reached out to the hotel to see if they could help arrange something small for my partner (fully willing to pay), but unfortunately never received any response. From the moment we arrived, the experience was disappointing. While the gentlemen assisting with our luggage were helpful and friendly, the rest of the staff were quite the opposite. At check-in, we mentioned our engagement, hoping for at least a simple acknowledgment, but it was completely brushed off without even a “congratulations,” which felt surprisingly cold. We asked for restaurant recommendations for our celebration and were handed a map with just two places circled, with no explanation or personal touch. It felt like minimal effort at best. The issues continued at checkout. We had left our bags with reception, and when we returned to collect them, we were left waiting for over 20 minutes. We had a boat taxi booked, so this delay caused unnecessary stress and we had to rush the staff to retrieve them. Overall, aside from the location, this hotel fell far below expectations. The lack of communication, poor service, and indifferent attitude made what should have been a memorable celebration feel disappointing. We regret spending our money here and would not recommend this hotel to others."

"Beautiful hotel. Right on the grand canal. Wonderful decor. Great staff, very helpful"