"We arrived to a warm welcome from the pleasant and friendly staff. The hotel is in a great location, and our room was clean with good air conditioning.
There were, however, several disappointments.
Although our room overlooked the canal and had a nice view, it was very noisy at night due to the restaurant below and people walking past, even with the shutters closed.
The room, bed and bathroom were all very small, and there was only one chair in the room.
The tea and coffee facilities were also disappointing. Only one sachet of tea and one of coffee were provided, with no milk, so we had to go to a shop to buy some. We also took a few extra tea sachets from the breakfast room, but these were removed by staff while we were out, which felt rather unnecessary.
In the bathroom, only one very small bottle of shampoo/body wash was provided each day to be shared between the two of us . A refillable dispenser attached to the wall would be a much more practical and environmentally friendly solution. There was also very little space for our own toiletries.
Breakfast
The freshly made coffee was very good, and we appreciated the fresh fruit salad. However, there was a limited choice of healthier cereals, with no bran or muesli available. The quality of the bread rolls and pastries did not particularly appeal to us.
The usual cold meats, cheese, bacon and eggs were provided, but the toaster was very strange — it was actually a sandwich toaster, and it took around 10 minutes to toast two slices of bread.
We also found the breakfast room's table arrangement rather uncomfortable. The tables were positioned in a row with very little space between them, making us feel cramped in with other guests, and it created an atmosphere more reminiscent of being back at school than being on holiday
Finally, there was a sign on the wall reminding guests not to remove food from the breakfast room. We found this rather off-putting and unfriendly.
Overall, the friendly staff, cleanliness, location and air conditioning were positives, but the small room and bathroom, nighttime noise, limited facilities and uncomfortable breakfast-room arrangements detracted from our stay."