Cristallo

"My stay at this hotel was not good at all. When I arrived, I noticed an odour in the room and I told the manger, and he turned on the air and told me to wait 10 minutes. I waited hours and it still was not gone. When I told him I needed to change rooms, he laughed and said they were full. When I got up in the morning, there was no hot water. Again, I told the manger and he said he was only the nightmanger and to contact the manager. I did and the mail was returned. This hotel was not cheap and I have stayed in better hostels."

"It's a terrible, ancient place with awful decor and nothing to recommend it. The staff are nice but they don't have a chance in a building this old and badly designed. Would not say it's seen a lick of paint in 100 years. Absolutely awful. Even the breakfast water is warm."

"My wife Helen, left her wedding ring in our hotel room and didn’t notice it was missing until we were on the plane home. She called the hotel and Helena from reception emailed back very quickly that she’d found it - just as the plane started taxiing. After some back and forth with officialdom, Helena established that the only way to send the ring back to UK was by courier. This was organized and she is now waiting for it to be delivered. We want to express our utmost thanks to Helena, Alessio and any of the other staff who assisted in getting her wedding ring back to her. Their service has been outstanding and goes above and beyond what is expected. Again our greatest thanks to all who helped. Also the hotel is clean and comfortable and was very convenient for the Vaporettos to Venice. A great breakfast is included."