"A wonderful stay can highly recommend. As a Diamond IHG Member we were very well looked after here. Maria especially at breakfast deserves a special mention. So kind caring, warm and always bringing our perfect Cappuccino's. Such a delight.
Upon arrival in my room I heard some commotion outside so with my background in Lifeguard/Security I rushed down to save whoever was in trouble, I mentioned to Reception I am going out I am not here for TV! I got outside and walked quickly towards all the noise to save the day, when I arrived at the noise I noticed it was actually the local Marine Training Base (Naval base) with PT trainers shouting at recruits training hard. I was relieved that I did not have to save someone but amazed that the noise could travel that far to my double glazed window. I returned after a lovely walk around the local park! So beautiful. In fact I saw no trouble during my stay at all not even pick pockets. Just trades people trying to sell their goods making a living. I felt very safe. In the end I got used to the wake up sounds 'Reveille' from the military base and it was fun to hear the national anthem played every Sunday. But to be honest the noise was just on the weekend and even then it passed quickly.
The suite was lovely and warm during the cold winter spell and rain. But we were offered an umbrella from the Hotel which we used, so we cannot compliment all the team enough.
The hotel went beyond the call of duty to ensure our stay went well - and this is a credit to the Hotels GM.
From the friendly housekeeping service to the wonderful breakfast to the huge comfortable bed (a very relaxing mattress so much better than Accor's mattress I actually wake up with no back ache wonderful).
The breakfast is the best thing here, I could almost stay all day just eating the breakfast.
The TV was wonderful so huge but of course I did not come here for TV so I enjoyed all of Venice and it's delights (whilst trying not to be a normal tourist seeking out local delights that normal tourists do not see and not taking a photo of every single thing I see!).
On first impression (I notice other reviews some guests are a bit taken back by the hotel almost too posh for them) you can actually get past the posh stage and realise you can actually relax here, all the staff are kind, you do not have to wear your perfect designer gear everyday especially when it is raining like cats and dogs everyday.,
It was even wonderful to hear staff having friendly both with each other and with the guests. Even the new training young staff are enjoying their time at breakfast and getting used to guests (and not being shocked at seeing guests - do not be worried we do not bite!)
A lovely stay, and great to see the Hotel catering for our every need and tailoring our experience - this is something you would expect at the Savoy or The Ritz.
The hotel is perfectly located if you want to be just outside of the busy area. There is dining in the evening in the Hotel or a Pizza/Pasta restaurant very local which is also pleasant.
I recommend booking a large suite inside the main hotel in the winter, the garden rooms must be lovely in the Summer.
A special thank you to the GM - we can see that you have excellent hospitality experience.
5 Stars"
