Hotel Indigo Venice - Sant'Elena

"We had a very nice stay at the Hotel Indigo in Sant Elena. The reception desk (two younger associates) were friendly and gave us some great recommendations for food. We had 2 rooms, both king suites with sofa beds. There was still plenty of room, even with the 2nd bed pulled out. We appreciated the free bottles of water and the beautiful bathroom. I especially appreciated the larger towels and comfy bathrobes. There is a courtyard that is a nice place to relax and due to heat there were squirt guns to play with. There was a beautiful breakfast set up in the morning but we weren’t provided with any information, so we opted to eat elsewhere. The bar is great and we enjoyed a few glasses of wine one evening. While our original reception was nice, the other agents were not as friendly. We were very rarely welcomed when coming back into the hotel. One agent didn’t even look up from his screen any time someone entered the hotel. While not under the control of the hotel, the power went out for several hours one day, therefore no food, air conditioning, or elevator were available. My mom had returned to eat some lunch and was unable to do so. The hotel is in a residential part of Venice, which is nice, but there are also very few food options nearby. We quickly found out that most restaurants do not serve food (including no grocery/convenience store) during the middle of the day (2-6 pm) so after a morning of travel we had issues finding something to eat. Walking about 15 minutes or taking the water bus would get us more options, but just something to think about when traveling as a family. This is no issue of the hotel, but something to consider. We visited during the summer and the hotel is surrounded by a park and many trees, which we loved. But during the summer the cicadas are awake and very noisy. Even with the windows closed and curtains drawn you can hear them in your room. The sound didn’t bother me, but the sound did bother my daughters. Just another thing to consider for a summer stay."

"We were on a tour so the hotel was specified for us, not that I’m complaining. Hotel Indigo Venice Sant Elena was a very decent offering, a short boat ride away from the Venetian mainland, which is where you’ll arrive by land, and St Marks Square where all the action is. The hotel itself is nestled within a residential area a fair (but doable) stroll away from St Marks Square, not that we attempted the walk - just catch the public ferry from the nearby terminus. Our room, which was on the ground floor and adjacent to the garden, was modern and well appointed while maintaining that quaint European vibe we all cherish. Buffet breakfast was excellent. Would recommend."

"We are regulars at Hotel Indigo around the World. This was not up to their usual standard. 1. Welcome was poor. Reception staff at check in ignored us for a minute as were busy talking to each other. 2, Room was ready early which was welcome 3. Room was dark with poor lighting. Four downlighters and a couple of wall lights that made it very gloomy. 4. No coffee machine, just cheap instant sachets. Quite a shock really. 5. No ironing board or iron in the room. 6. Bed was crammed into a tight space meaning there was hardly any room down either side. Pillows were tired and thin. 7. No decent shower, basically a bath with a handheld head fastened to the wall. 8. Breakfast was okay but lacking in a decent fruit selection and nothing was freshly cooked. Overall, we weren’t overly impressed and won’t be returning."