"The hotel is in a neighborhood I highly recommend. It was my first time in this area, and I really enjoyed it. The hotel's advantage is its location near the canal used to get to the airport, two public transport boat stations, and the train station, just one block from one of the best restaurants in Cannargigio Agli Archi.
The concierge service before your trip and throughout the day is excellent, with staff who speak several languages. The room is comfortable, clean, and has venetian theme but not cluttered decor. It might be a bit small for two people, but it was sufficient for me. The towels were particularly good, and there was a safe and a small refrigerator.
I had an unpleasant experience with the housekeeping service. They didn't finish their shift and left the room incomplete. The room attendant took my electricity key, and I returned that night, which I found very inconvenient. The night staff wasn't professionally trained, and everything they did in a two-hour period only made things worse. I'm not giving the hotel a negative review because of this situation.
For me, a problem can be resolved, and that's where the manager shows their quality. In this case, the manager never responded to my complaint, and if they now appear with apologies, obviously I won't accept them.
I didn't use the breakfast service because I found it expensive, and when I asked what it consisted of, I didn't get a satisfactory answer. Although I didn't see anyone at the bar all week, partly because I didn't use it, it's on the way to the elevators. The bartender was very friendly when I asked for tea bags. There is no room dining service.
So, be aware that you shouldn't leave your electricity activation card in your room. If you order something from your room, like toiletries, it will take a long time to arrive, and it might not be complete or it might not be what you asked.
It should be noted that traversing the area requires significant walking; most bridges are equipped with steps rather than ramps, and numerous streets do not feature names or signage. The best news is that if you get lost, the locals are friendly. Even if they don't speak much English, they try to communicate and help tourists. I found the people wonderfully pleasant.
You can pay all with credit cards, and go to Murano by public transportation, is simple and inexpensive.
The art is everywhere, not only in the museums, enjoy the flowers and vegetables stands, the people, the neighborhood far form the most popular places. I am in love with Venice, you will too."
