Atlantide

"Great hotel and especially great location only 2 minutes walk to the Venezia St Lucia train station and right on the shopping areas and very convenient to water bus lines to go to Milano or Burano islands. Room was a little small for 3 of us but we managed."

"Me and My family had booked this hotel for a day on 16th April 2025. However we had a terrible experience with this hotel. NEVER EVER BOOK THIS!! Here is what happened that fateful night!! My self and my family - 2 daughters and wife were travelling from Spiez (Switzerland) to Milan on Wednesday 16th April 2025 via RE4273 (Regional express direction Domodossola) to catch a connecting train from Milan to Venice at 7:15 PM. However due to landslide between Domodossola and Milan, they had to cancel all the trains from Domodossola to Milan and hence we couldn't reach Milan in time (at 7.15 PM ) to catch our connecting train to Venice. The good part is that Euro rail official realosed that it was their mistake because of which passengers were suffering so they arranged another train for us from Domodoosala to Milan, which reached Milan around 11 PM in the night. Again having realised that I had confirmed reserved ticket from Milan to Venice, they arranged alternative train from Milan to Venezia and from their they organised a bus to Venice St Lucia, by which we could reach Venice St Lucia only around 2.00 AM on 17th Morning. While all this was happening, I kept informing about the situation to hotel staff as well as your travel partner (make my trip - see the attached mail for reference) that we will be late for check in. Since bus dropped us other side of water bridge, and hotel was on other side, while it was raining, I found a safe shelter for my family and I decided to cross the bridge to check in the hotel and by the time I reached hotel it was around 3 AM. Though the lady was there at reception, she refused to let me check in stating that checkin time is already over and she started demanding another 100 Euro for late check in fee. Since this was abysmal demand, I refused to pay, to that she said now you can only check in at 6.30 AM. When I counter question her that if your official check out time is 4 AM, how can you let me check in only at 6.30 AM and NOT at 4 AM. She didn't listen to my argument and kept on demanding 100 Euro as additional late check in charges, which I refused to pay eventually and then she threaten to call police, where I left the hotel premise and joined back my family. At 4 AM when ferry opened up, I bought a ticket for entire family to cross the bridge and again attempted to check in the hotel along with family around 4.30 AM and this time another lady on duty again refused to check us in, sighting that I didn't pay late check in charge to her colleague so I will NOT be allowed to check in till 6.30 AM. Despite having paid full room charges, and also having kept informed both hotel as well as travel partner - Make my trip, me and my family had to wait on road, during rain till 6.30 AM for checkin. Again to our surprised, room was allocated to us on top (4th floor) , and since there is no lift in hotel, and I didn't have energy to take all luggage to 4th floor, I kept all the luggage at the reception of their other hotel (which was also on 1st floor), also during the checkin time, the reception lady forced me to sign a hand letter saying that if I don't checkout before 11 AM, I will have to pay additional 200 Euro and she forced me to share my card details with her. Obviously we don't want to pay those additional charges of 200 Euro so we checked out the hotel at 10:50 AM. The hotel staff definitely lack the compassion and are very RUDE. Despite of having paid full money for that night they let us NOT CHECK IN TILL 6.30 AM in morning!! Terrible people!"

"Absolutely disgusting customer service. After searching for days for somewhere to stay in Venice & not having much luck I saw this at a reasonable price & good location & booked it. I had some concerns over the bad reviews & contacted the Hotel with the concerns & wanting reassurance that our room was clean. I received the rudest email back saying I was impolite & prejudice & I was not welcome as a guest in their Hotel & to cancel!! They said they’d cancel it for free even though I did not deserve it. I was shocked but so glad I saw their rudeness before my visit rather than when we arrived. A local had told me that a few friends had said to be careful of the rude staff so they are obviously well known as being rude!! So glad we have cancelled & found another lovely Hotel. You don’t treat potential guests like this. Would never stay here even if it’s the last room in Venice!!"