Carignano

"We booked a stay for 6 nights at this hotel, but ended up staying just 2 nights. The first room we got, appeared to be a room for “people with disabilities”, as this was the only room left. The room was extremely small (not appropriate at all for people with disabilities) and many facilities were missing. We then got another room. This room was very outdated. Many furniture were broken, electrical wires were hanging out in the open (dangerous), the walls were filthy and contained some leakages, the mattresses were so bad that it hurt, the beds did not have proper covers and had a strange bad smell, the shower was moldy, the air condition was making such a loud noise we couldn’t sleep and the aircondition was very dusty (not very healthy), the curtains were too short so they couldn’t be closed properly, the balcony door did not close entirely, the bathroom door was broken and we got locked up a couple times, etc etc. There are so many more complaints. So we decided to leave after 2 days. Main reason of our early departure was that we payed 100 euros per night for this room and it was supposed to be a 4 stars hotel. Afterwards, the hotel did not agree with these complaints, even when all the pictures were shared with them. We did not expect such a bad room, especially based on the price per night, the pictures on the website and the 4 stars the hotel has. We are very disappointed. Luckily, booking.com helped us out, but we will not have a second stay at this hotel in the future."

"Stayed here for six nights with friends. We used the hotel as a base for visiting Florence, Siena, San Gimignano and Lucca. It was a welcome oasis to come back to each day. The swimming pool was lovely. The rooms were spacious, comfortable and clean. The balcony was great for tea and chat late into the night. The hotel staff were very friendly and helpful. They spoke good English. Breakfast was bountiful. Restaurant next door is highly recommended. Lucca is 10 minutes by car."

"This hotel is situated in a quite area, 10 minutes outside of Lucca. The room was a bit small and somewhat outdated with a hard mattress on the bed (that can be a positive or negative, depending on your preference). Staff is friendly and breakfast ok! All in all; nice hotel but nothing to remember it about!"