Villa Olmi Firenze

"Firstly, I would like to say that the property itself is lovely and secluded. However, if your goal is to spend time in Florence's city center, the location is less than optimal. The hotel offers a shuttle service for an additional fee, but it only takes guests to the edge of the city. From there, you still need to walk a considerable distance or take a bus or taxi to reach the city center. Unfortunately, my experience with the hotel's customer service, from both the front desk and management , completely overshadowed the positives. Before booking, I contacted the hotel to ask about breakfast options because of my dietary restrictions. I was told by email that beans and chickpeas were "standard" breakfast items that were always available, whereas lentils would incur an additional €6 charge because the kitchen did not always have them available. Based on that explanation, I reasonably understood that chickpeas were included with breakfast. Instead, I was charged an additional €6 for a cream of chickpeas on top of the €16 breakfast charge. Needless to say, the breakfast itself was also very disappointing. My checkout experience was equally disappointing. The front desk dismissed my concerns rather than trying to resolve what was ultimately a simple misunderstanding. After several follow-up emails, the hotel's position never changed, despite recognizing that their communication had been unclear. I expect a four-star hotel to communicate clearly, especially when accommodating guests with dietary restrictions, and to value customer service over rigid adherence to policy. Unfortunately, that was not my experience, this hotel values its policies more than customer satisfaction. Because of the poor customer service and the way this situation was handled, I will not recommend this hotel to others."

"We loved the room. It was quite spacious and nice inside. The shower was a little awkward because the shower head sprayed all over the room. The atmosphere of the villa itself was very nice. We really didn’t enjoy the shuttle experience. It had not very good times. The shuttle brought you quite far from the Florence center of town so you still had to walk quite a bit. We ended up renting bikes for most of the time instead. The villa is very far from the Florence town with not a good shuttle solution."

"I really wanted to visit the Tuscan countryside but didn’t want to drive. I thought the Hotel Villa Olmi was a nice compromise. The property is beautiful and clean. Don’t miss walking the grounds. The staff was amazing!!! I especially enjoyed chatting with Simona & another young lady, whose name now escapes me, in the restaurant. The breakfast spread is nice & dinner…well, the staff is pleasant."