Relais Santa Croce by Baglioni Hotels & Resorts Florence

"What I felt throughout my stay was a more personal hospitality and a higher level of luxury. And yet, there was a cozy warmth, as if I had been invited to a luxurious mansion. And above all, what was impressive was that the hotel itself was deeply integrated into the city of Florence and embodied its charm. From the architecture and interior design to the ingredients used for breakfast and dinner, and even the people who work there, I felt the essence of Florence everywhere. I truly feel that spending time at this hotel itself was a special experience. The time I spent in the "Music Room" was like a dream. I was enveloped in a feeling like I had time-traveled to the Renaissance. Knowing that the window-like space at the top is still sometimes used for orchestral performances, I could imagine the scene of beautiful sounds echoing throughout the room, and I felt the history this space has inherited more closely. Dinner at the hotel restaurant, "Guelfi and Ghibellini," was also a very calm and sophisticated time. I was impressed by how the staff carefully explained each dish, touching upon the local terroir and the chef's creativity. It was a memorable dinner where I could feel not only the food but also the land and the story behind it. Fortunately, thanks to the hotel's kind arrangements, I also had the opportunity to visit the nearby perfume atelier "AquaFlor." Stepping outside the hotel allowed me to truly appreciate the beautiful charm of the city of Florence once again. It is a wonderful memory that I will never forget."

"No way to sleep ! Parties and music on rooftops around until midnight . Never more !"

"Our stay at Palazzo Firenze by Baglioni Hotels & Resorts was absolutely exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected. Every member of the staff—check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoyable. One small adjustment for us was learning that Italian hotels typically don’t provide irons or ironing boards in the room, but that’s more of a cultural difference than a drawback. The interior layout of the hotel is a bit unique and can feel slightly confusing at first, but once we got familiar with it, it added to the charm of the property. If you’re sensitive to noise, I would recommend bringing earplugs. This isn’t something the hotel can control, but there was consistent late-night street noise that could be heard from outside. The location is excellent—within about a 15-minute walk to major attractions like the Florence Cathedral. With the narrow one-way streets in the area, walking is often quicker and more convenient than taking a taxi. Overall, Baglioni did not disappoint. We would absolutely stay here again and highly recommend it to anyone visiting Florence."