NH Collection Firenze Porta Rossa

"My stay at Porta Rossa in Florence was truly wonderful, and what made it especially memorable was the exceptional level of hospitality I received. From the moment I arrived, I felt genuinely welcomed and valued as a guest. I would particularly like to recognise Nadine, the Guest Relations Manager, who was absolutely outstanding. Her warmth, professionalism and attention to detail made a real difference to my experience. She has a wonderful way of making you feel at ease, ensuring you feel looked after and creating the kind of personal touch that transforms a good hotel stay into a truly special one. Nadine went above and beyond in making me feel welcome, and her approach is a real credit to both herself and the hotel. It is rare to encounter someone who combines such professionalism with such genuine warmth and care. She made me feel less like a hotel guest and more like a valued visitor. Porta Rossa is a beautiful place to stay in Florence, but it is people like Nadine who truly make it stand out. Exceptional service like hers deserves to be recognised, and I sincerely hope her efforts are appreciated by the management team. I would happily recommend Porta Rossa to anyone visiting Florence, and I would absolutely love to stay here again. If you are looking for a hotel where hospitality feels personal, thoughtful and genuine, this is a wonderful choice. Thank you, Nadine, for making my stay so special. You were exceptional, and you helped make my time in Florence all the more memorable!"

"We stayed three nights in a Junior Suite at Porta Rossa during a 10-day Italy trip. Despite a great location and beautiful building, it was a disappointing stay. Location: Excellent. The hotel is in the historic center, a short walk to the Ponte Vecchio, the Duomo, and the Uffizi. We got around entirely on foot, and some of the better restaurants outside the main tourist area were also an easy walk. Hotel and room: The building is beautiful, with a lot of historic character and old-world details. Our suite on the first floor (second floor by US standards) was spacious and mostly comfortable. The bathroom layout was awkward, though. The sink was very low, the mirrors were set at odd heights, and the stool provided didn’t solve either issue. Noise: Street noise was a significant problem. We were woken up multiple times each of our three nights by loud conversations and arguments outside the hotel. On the second night, two vehicles stopped below our window in the narrow ZTL street, and the occupants got out and argued loudly. This went on for about 45 minutes with no response from hotel staff, so we called the front desk. No one from the hotel came outside. About 10 minutes later, a police officer arrived, spoke with the group, turned one of the vehicles around for them, and left. The group then drove off. Response: We explained the situation to the front desk manager a few hours later. He offered to move us to a higher floor or a courtyard-facing room. With only one night left, we chose not to give up half a day in Florence to repack and move. Value: At over $1,000 per night (the hotel’s own site listed our room type at around $1,700 per night during our stay), we expected more. The staff’s response was somewhat helpful, but at this price, we expected noise to be better addressed, both through room assignment and how the situation was handled in the moment. Bottom line: A beautiful, well-located historic hotel, but the noise, awkward bathroom, and limited response made it a disappointing stay at this price. If you book, request a courtyard-facing or upper-floor room."

"Wonderful stay in Florence with my family. We stayed for 3 days and in all this time we felt pampered by all the employees who work in this facility. From the abundant breakfast, to the cleanliness of the room, to the reception welcome, everything was perfect. Thank you very much also for the turtle given to my daughter."