NH Collection Firenze Palazzo Gaddi

"aperitif in a fantastic place, but the price is disappointing: two spritzes with olives, almonds, and 4 taralli, then we ordered a plate with cold cuts and cheeses that was quite meager, total 66 euros"

"I’m in my room writing this review because I don’t understand what just happened. After a whole day of city walking, I went back to the hotel and headed up to the terrace to relax for a bit. I stood at the entrance of the rooftop for five minutes and no one came to greet me. So I walked in and asked a staff member if I could order a drink. They replied that it was full. I was confused because half of the tables were vacant. I asked if they were fully booked? Then a senior staff member in a dark shirt came over and asked if I was a hotel guest. I said yes and show them my room number, and then I was led to a table. I ordered a mojito and sat there for two hours. No more people showed up. Before I left, I asked if the place was only open to hotel guests. The answer was no, anyone could come. This left me confused. What happened at the beginning? Did you try to turn me away? I've stayed at three hotels in Florence, and this is the first time I've felt unwelcome."

"Our first time in Florence and we had the precious opportunity to stay in this fascinating historic building, now a hotel, which left us enchanted from the very first moment. The elegance and classic style of the rooms, combined with more modern decorative details, create a perfect combination of the building's history and contemporary style. The room, elegant and welcoming, was comfortable, equipped with all accessories and services, and the cleanliness was impeccable. We were surprised by the wonderful view from the window of the Duomo dome, which can be appreciated in all its majesty from the evocative top-floor bar while savoring a good wine. The breakfast room is another strong point of the hotel: arranged in an elegant and refined way, you can find a variety of savory food, snacks, cold cuts and cheeses, local products, and pastries. It is worth mentioning the splendid garden terrace, where you can sit in complete tranquility and where on Sunday we were able to attend a harp performance. The harmony and hospitality of this hotel would not have been possible without the excellent service of the staff whom we had the honor of meeting and who followed us in an extremely cordial way from the very first moment. In particular, we want to thank the guest relations team (Cecilia, Federica, Tommaso, Alessia) for their fantastic assistance, the reception staff (greetings to Martina), the bar/restaurant staff who were always smiling and extremely kind (thanks to Mirco for his professionalism), and all the cleaning staff. We hope to see you again very soon! Best regards. Nils and Valentina"