Machiavelli Palace

"Excellent location with all places of interest within easy walking distance including the train station for a day trip to Pisa. Good roof top terrace with a bar and food available with good views of the city. However there is NO HOT TUB on the terrace as shown in one of the pictures. Rooms tired - fridge but surprisingly no tea or coffee making facilities - a must for any hotel. As Florence is expensive wherever you stay so I suppose it is good value for money, but we would not class this as a 3 star hotel - more like a 2 star. Cleaning of the outside terrace and the glasses supplied never happened in the time we were there. Good selection for breakfast and the staff are very attentive. It is in a busy noisy area where there are cafes and nightlife goes on quite late and deliveries to the shops and cafes start very early, however good double glazing and air conditioning."

"I booked a single and they gave me room 115 (on the first floor). More than a hotel room, it was a utility room: old furniture, terrible cleanliness, bathroom almost unusable and from which a nauseating smell of sewage came, worn curtains, minibar just thrown on the floor, dust on all surfaces, rusty shower handle, no shampoo, uncomfortable bed, TV placed to the left of the bed and therefore impossible to watch, noises from everywhere. It was truly disgusting to discover numerous long black hairs in the bathroom (in particular, near the bidet: the receptionists had assured that the room had been cleaned but the situation was simply pathetic!). The next morning and only after my insistence they changed my room and gave me 321 (on the third floor): room slightly more presentable but with the same smell of sewage, cramped spaces, uncomfortable bed, dirty curtains, dilapidated furniture and poor cleanliness. The hotel terrace has a bar where bartenders, as soon as they see a customer, approach them asking not "if" they want something but directly what they are having, implying that even to occupy a chair you have to consume a drink (2.50 euros for a small bottle of water and 4.60 euros for a very normal Fanta!). I do not recommend it, I do not consider it up to the standard of a star-rated hotel and I do not think it is cheap but rather expensive. At the reception there are two/three people who do not provide any explanation. The photos I am attaching speak for themselves!!!!......."

"The hotel is situated in a brilliant location, a five minute walk from the main train station and right in the centre of Florence with most of the main attractions, such as the duomo complex, no more than a twenty minute walk away. The hotel its self is very clean and the staff are extremely helpful. The hotel offers breakfast as well during your stay. We opted out of this due to being busy and needing to have breakfast closer to the attractions we were visiting that day, but there was a large space downstairs with a continental buffet every morning. Our room was a triple, so a double and a single, and was very spacious. The beds were very comfortable, the room had air conditioning, there was a good size TV and the bathroom was a great size as well with a bath and shower. There were always clean towels supplied for us in the room everyday and the cleaning staff were great. However, not matter how hard we tried to set the safe in the room, it didn’t lock despite following the instructions, so just check that the safe does work and raise the concern with staff if it doesn’t. The hotel wasn’t too noisy either, with minimal disruption from the street below. Obviously there was some noise from the bars below, but nothing disruptive at all. However, the highlight of the hotel was the rooftop bar. The cocktails were a tad expensive, some prices at €18, but we tried one of these on the last night and they were worth the price and expertly crafted by the friendly bar tenders. Sometimes you would even get free nibbles with the drinks you ordered if you visited earlier in the evening. But the views from this rooftop were incredible and it’s a brilliant way to spend the final moments of your evening. I would definitely recommend this hotel to anyone and would seriously consider booking this same hotel again if I was to return to Florence."