Hotel Palazzo Ognissanti

"Beware of thieves operating in this hotel. My large black handbag with personal items was stolen whilst in the hotel waiting for a taxi to take me, my husband and my granddaughter to Florence airport. A very bad experience which I don't want to happen to future guests at this hotel."

"Excellent service. The room was amazing! They offer breakfast and it was a complete buffet! Location is perfect, you can walk to the train station and to all places! Definitely I recommend this hotel for your teip To Florence. There’s a laundry in front of the hotel and different car rentals."

"First trip to Florence, via package vacation plan. Four blocks from train station. Read reviews and requested an upgraded room other than the windowless room on the ground floor we were originally supposed to have, the hotel kindly accommodated us. This was an enormous improvement which made our stay tolerable. Not aware of any AC, we opened our window briefly but spent the next two days killing mosquitos from the otherwise lovely courtyard. Our room, and the hotel in general, was very clean. The lobby often had a foul smell. No water when we arrived (we were given 2 bottles upon request), no coffee or teapot. Towel warmer actually chilled our towels. Very thin walls, not soundproofed as described. One elevator was out of order. Staff were polite, ordered taxis for us and provided an additional blanket when requested. Our bed was comfortable. Inquired about laundry service but the turnaround was 24-hrs, then we realized there was a self-serve laundry across the street, which we used and were happy with. Breakfast was ok. Would not stay here again, heard from a guy at the laundry that the Grand Hotel Adriatico was excellent."